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About the Role

The Solution Manager leads scalable growth by translating healthcare software capabilities into measurable customer value, driving adoption, integration, retention, and expansion across complex, multi-stakeholder accounts in North America. This role is accountable for successful software sales, expansion, and retention by partnering closely with product, commercial, clinical, and customer-success teams.

Responsibilities

Lead complex software expansion opportunities across North America aligning execution to broader sales objectives.
Develop and execute tailored account strategies that align customer business needs with software portfolio capabilities and value realization goals.
Demonstrate a strong understanding of the healthcare market, including the competitive pressures facing integrated delivery networks (IDNs) and apply that insight to shape effective expansion and growth strategies.
Develop and implement communication and engagement strategies that drive focused execution, effective stakeholder alignment, and strong ongoing relationships with strategic customers.
Build repeatable, scalable growth and expansion motions (a reusable GTM/customer-expansion playbook) rather than pursuing episodic transactional events.
Drive partnership with regional leadership, territory sales, CSMs/TSMs, and AOS teams to identify, evaluate, and prioritize expansion opportunities across complex accounts.
Support territory-based CSMs and TSMs in strengthening account execution and aligning technical solution positioning with customer business objectives and system lifecycle needs.
Drive cross-functional engagement across sales, products, services, and finance to support coordinated execution for complex accounts.
Develop and manage strategic external partnerships and ecosystem relationships that accelerate market expansion and drive health equity for communities.
Anticipate customer challenges related to adoption, integration, and scalability of software solutions across oncology and adjacent supporting service lines.
Contribute to business cases for investment in new offerings, integrations, and market expansion.
Interpret healthcare trends, market pressures, and evolving customer adoption strategies to inform software positioning and account strategy.
Drive deliberate, risk-aware expansion within clinical, regulatory, and patient-impact constraints, using staged rollout and adoption-risk management.
Support business performance across assigned accounts by contributing to profitable growth and expansion.
Track adoption, expansion pipeline, and renewal health across key accounts in collaboration with CSMs.
Contribute to quarterly performance reviews, forecasts, and business updates for leadership.
Influence complex sales cycles and enterprise account strategy through effective collaboration and strong business acumen.
Contribute to a culture of collaboration, execution excellence, and customer-centric growth.
Demonstrate executive-level presence, communication and stakeholder alignment; ability to turn ambiguity into an executable roadmap across clinical, IT, finance, commercial, and customer-success stakeholders.

Requirements

Bachelor’s degree in business, Engineering, Computer Science, or related field (advanced degree preferred).
10+ years of experience in healthcare software sales, enterprise software, SaaS, or digital health, with a focus on large, complex accounts.
Proven ability to partner with consulting, customer success and technical sales teams to drive adoption and expansion.
Experience contributing to forecasts, account planning, and performance metrics in a matrixed environment.
Strong influencing skills in matrixed, cross-functional settings.
Deep understanding of software adoption lifecycles and enterprise account dynamics.
Deep understanding of healthcare IT strategies, technology lifecycles, and interfacing / integration strategies.
Excellent collaboration, communication, and stakeholder management skills.
Analytical thinker with the ability to translate data into actionable insights.
Results-driven, with a bias toward execution and measurable outcomes.
Negotiation, pricing/packaging, and business-case development for multi-year engagements.
Working fluency in software architecture, cloud, AI-enabled capabilities, and delivery mechanics sufficient to influence roadmap and deployment.
Must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).
Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position.
Must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position.
A successful candidate must be able to work with controlled technology in accordance with US export control law.

Skills

Healthcare market understanding
Software sales
Enterprise software
SaaS
Digital health
Account strategy development
Customer value translation
Stakeholder management
Cross-functional collaboration
Business case development
Healthcare IT strategies
Software architecture
Cloud computing
AI-enabled capabilities
Negotiation
Pricing and packaging
Forecasting
Performance metrics tracking

Location

North America

Work Type

Full-time
Onsite

Experience Level

10+ years of experience

Education Level

Bachelor’s degree in business, Engineering, Computer Science, or related field
Advanced degree preferred

Salary/Compensations

$143,200 - $196,900

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term and short-term disability insurance
Paid parking/public transportation
Paid time off
Paid sick and safe time

About the Company

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries.
As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing.
Our portfolio is crucial for clinical decision-making and treatment pathways.
When you join Siemens Healthineers, you become part of a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas.
We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Equal Opportunity

Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Applicants and employees are protected under Federal law from discrimination.
Siemens Healthineers is committed to equal employment opportunity.
As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
California residents have the right to receive additional notices about their personal information.