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About the Role
HSS is a leading hospital for orthopedics and rheumatology, recognized by U.S. News & World Report and a recipient of the Magnet Award for Nursing Excellence. We offer an innovative, supportive, and inclusive environment for professionals at all career stages.
Responsibilities
- Manage day-to-day outpatient operations, focusing on general waiting areas, radiology, and physician appointments.
- Identify and implement process improvements in collaboration with leadership.
- Serve as the point of contact for schedule changes and coordinate with regional management.
- Participate in multi-disciplinary meetings to standardize and simplify workflows.
- Utilize the full performance management cycle for staff development, including coaching and evaluations.
- Facilitate onboarding and ongoing education for nursing staff, including competency verification.
- Optimize daily and weekly nurse schedules.
- Oversee Patient Access Services to ensure front-end operations meet enterprise standards.
- Serve as timekeeper for direct reports.
- Develop strategies to foster teamwork, engagement, and excellence.
- Maintain consistent communication forums for staff on organizational updates and initiatives.
- Ensure leadership onsite presence and arrange coverage.
- Conduct Environment of Safety rounds to ensure compliance with standards.
- Escalate identified issues for prompt action.
- Support the annual capital budgeting process.
- Provide clinical support to physicians during office sessions and Presurgical Screening.
- Room patients, including preparing them for exams and collecting data.
- Assist with procedures such as suture/staple removal, cast application/removal, EKGs, venipuncture, and injections.
Requirements
- Experience with performance management cycle.
- Experience facilitating onboarding and coaching.
- Experience in optimizing schedules.
- Experience overseeing patient access services.
- Experience conducting safety rounds.
- Experience supporting capital budgeting.
Skills
- Operational Oversight
- Process Improvement
- People Management
- Staff Engagement
- Clinical Support
- Schedule Management
- Workflow Standardization
- Performance Management
- Coaching
- Mentoring
- Corrective Action
- Performance Evaluations
- Onboarding
- Continuing Education
- Clinical Competencies
- Scheduling
- Patient Access Services
- Teamwork
- Communication
- Leadership
- Facility Maintenance
- Regulatory Compliance
- Budgeting
- Patient Care
- Medical Procedures
Location
- Remote (1 day)
Work Type
- Regular Full time
- Full Time
- Monday - Friday
- 8 AM - 4 PM
Experience Level
- Expert in their field
- Early in career
Salary/Compensations
- $125,000.00 - $191,000.00
Benefits
- Additional benefits consistent with the role
About the Company
- HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report.
- Recipient of the Magnet Award for Nursing Excellence.
- First hospital in New York City to receive the distinguished designation.
- An innovative, supportive and inclusive environment.
- Colleagues who love what they do and are deeply committed to our Mission.
- Part of a transformation across the enterprise.
Equal Opportunity
- Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment.
- Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.