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About the Role
As an Account Representative, you will provide seasoned support to Client and Account Executives, ensuring a high level of client satisfaction by reviewing insurance contracts and responding to client inquiries. You will strengthen and maintain relationships with clients and client teams, driving growth and retention through exceptional service.
Responsibilities
- Strengthen and maintain relationships with clients and client teams to provide best-in-class service and drive growth and retention.
- Administer routine tasks as part of the annual renewal cycle, ensuring all client needs are met timely and accurately.
- Monitor and report on the status of client deliverables and outstanding items.
- Work with Operations and Business to ensure timely delivery of policies, endorsements, audits, extensions, and cancellations to clients.
- Collaborate with the Client Onboarding team to coordinate onboarding activities for new clients, ensuring a smooth transition and integration of services.
- Respond directly to difficult client questions and requests, soliciting assistance from front office colleagues as needed.
Requirements
- 2+ years of experience in account management, customer service, customer support, administrative assistant or a related field.
- Bachelor’s Degree preferred.
- Experience in insurance or financial services.
- Strong interpersonal and communication skills.
- Ability to work independently and manage multiple tasks effectively.
Location
- Austin, Texas
Work Type
- Hybrid
Experience Level
- 2+ years
Education Level
- Bachelor's Degree preferred
Benefits
- Professional development opportunities
- Interesting work
- Supportive leaders
- Vibrant and inclusive culture
- Range of career opportunities
- Benefits and rewards to enhance well-being
About the Company
- Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.
- With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.
- Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
- All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week.
- Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Equal Opportunity
- Marsh is committed to embracing a diverse, inclusive and flexible work environment.
- We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.
- If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.