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About the Role

As a VIP Inflight Catering Administrator for dnata Catering, you will play a crucial role in ensuring the smooth and seamless operation of catering services for VIP and high-profile clients. Your primary responsibility will be to provide administrative support and coordination to the VIP Inflight Catering department.

Responsibilities

• Coordinate and manage all aspects of catering services for VIP clients, including menu planning, ordering, and scheduling.
• Liaise with various stakeholders, including flight crews, chefs, suppliers, and clients, to ensure timely and accurate delivery of catering services.
• Receive and confirm catering orders via email or phone accurately and timely.
• Act as the main point of contact between the catering service and VIP clients, addressing inquiries and customizing orders.
• Tailor menus to specific client preferences and dietary requirements.
• Collaborate with the culinary team to relay client preferences and ensure seamless execution.
• Coordinate delivery logistics, including timing, location, and special arrangements for VIP private flights.
• Address and resolve any issues or concerns raised by VIP clients promptly.
• Keep track of and update orders in an Excel spreadsheet (Order Logs).
• Place restaurant or shopping orders and coordinate pickups and deliveries.
• Communicate order information with management and kitchen staff timely and professionally.
• Input catering orders into the QuickBooks system accurately and efficiently.
• Follow up with customers, vendors, and dnata units to ensure all needs are met.
• Provide excellent customer service daily.
• Comply with all HACCP/GMP and dnata catering sanitation and proper food handling policies and procedures.
• Check all meals to ensure accuracy of menu specifications and meal counts.
• Be constantly on the move in and out of the office and on an aircraft.
• Lift up to 30 lbs., stand for long periods, and constantly bend and squat.
• Coordinate with airline clients and ensure efficient delivery logistics.
• Handle conflict management and resolution.
• Perform other duties as assigned.

Requirements

• High school diploma with six plus years of progressive customer service experience.
• Experience in customer service with a high volume of customer inquiries.
• Knowledge in Microsoft Outlook, Excel, and Word.
• Knowledge of QuickBooks accounting program is helpful.
• Detail-oriented, motivated, and committed to excellent job performance.
• Capacity to identify and resolve customer requests and problems promptly.
• Efficient handling of tasks and prioritizing customer needs.
• Flexibility to adjust to changing procedures and customer demands.
• Ability to manage multiple tasks simultaneously without compromising quality.
• Catering or airline service knowledge is a plus.
• Schedule flexibility is a must – Able to work nights, weekends, and holidays.
• Able to effectively communicate both verbally and written.
• Able to work under pressure with tight deadlines.
• Able to prioritize depending on the urgency of the orders.
• English is a must; bilingual is a plus.
• Must be legally authorized to work in the United States at the time of application and throughout employment without current or future sponsorship from dnata Catering USA.

Skills

• Customer service
• Administrative support
• Coordination
• Menu planning
• Ordering
• Scheduling
• Communication
• Conflict management
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• QuickBooks
• Detail-oriented
• Problem-solving
• Task management
• Prioritization
• Flexibility
• Multitasking
• Verbal communication
• Written communication
• Working under pressure
• Time management

Location

• USA

Work Type

• Full-time
• Onsite

Experience Level

• 6+ years of progressive customer service experience

Education Level

• High school diploma

Benefits

• 401(k)
• Healthcare benefits including Medical, Dental & Vision
• Complimentary Daily Meals (FREE breakfast, lunch, and dinner during shift)

About the Company

• dnata is one of the world’s largest air services providers, established in 1959.
• The company ensures the aviation industry operates smoothly and efficiently in 127 airports.
• Offers ground handling, cargo, travel, and flight catering services in 35 countries across six continents.
• Serves over 300 airline customers worldwide.
• Handles over 1,900 flights daily, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals daily.
• Mission: To be the world's most admired air and travel provider.
• Core Values: We Are Safe, We Are Future Thinkers, We Play To Win, We Respect Everyone and Work As A Team.

Equal Opportunity

• We believe that diversity and inclusion are fundamental to creating a strong workplace and community.
• At dnata, we’re proud that our workforce is as diverse as the customers we serve.
• We’re committed to nurturing your talent with mentoring, volunteer and professional development opportunities.
• We welcome everyone.
• Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.
• Notice Regarding Background Checks (State Law Disclosures)
• California: Pursuant to the California Investigative Consumer Reporting Agencies Act (Cal. Civ. Code § 1786 et seq.), dnata Catering may obtain an investigative consumer report that may include information regarding your character, general reputation, personal characteristics, or mode of living. You have the right to request a copy of any report obtained.
• New York: In accordance with Article 23-A of the New York Correction Law and the New York Human Rights Law, background checks will be conducted only as permitted by law, and any employment decision based on criminal history will follow required legal standards and notice requirements.
• Massachusetts: Pursuant to the Massachusetts Consumer Reporting Act (M.G.L. c. 93, § 52 et seq.) and the Massachusetts CORI statute (M.G.L. c. 6, § 172), dnata Catering may obtain a consumer report or criminal offender record information for employment purposes, consistent with state law. Applicants may request a copy of any report obtained.
• New Jersey: In accordance with the New Jersey Opportunity to Compete Act (N.J.S.A. 34:6B-11 et seq.) and applicable consumer reporting laws, background checks will be conducted only as permitted by law, and applicants will receive required notices and rights regarding any consumer report obtained.
• Texas: Background checks may be conducted in accordance with applicable Texas law and the Fair Credit Reporting Act. Applicants will receive required disclosures and authorizations prior to any consumer report being obtained.
• Tennessee: Background checks may be conducted in accordance with applicable Tennessee law and the Fair Credit Reporting Act. Applicants will receive required disclosures and authorizations prior to any consumer report being obtained.