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About the Role
This part-time Host position ensures all guests are greeted and seated in a friendly and courteous manner, contributing to the energy and purpose of the Omni Austin Hotel Downtown.
Responsibilities
- Greet guests with a pleasant smile and superior customer service.
- Seat guests by finding a clean, available table, pulling out chairs, and placing a clean menu in front of the guest.
- Answer the phone and record reservations for large parties.
- Control high volume at the restaurant entrance.
- Monitor dining rooms for seating availability, service, safety, and well-being of guests.
- Assist servers when needed.
- Thank every guest upon departure, invite them to return, and wish them a fond farewell.
- Assist managers in opening and closing procedures.
- Answer phone calls.
- Seat guests.
- Control heavy volume at the restaurant entrance.
- Inform guests about buffets.
- Attend to and anticipate guests' needs.
- Familiarize with the menu.
- Knowledge of daily specials.
- Assign guest checks.
- Perform any other duties assigned or required by management.
Requirements
- Must have strong verbal and written communication skills.
- Prior host experience preferred.
- Must be able to multitask.
- Must be able to stand and walk for an extended period of time or for an entire shift.
- Must be able to move, lift, carry, push, pull, and place objects weighing up to 10lbs without assistance.
- Must be able to work flexible shifts including days, nights, weekends, and holidays.
- Must have alcohol training certification (TABC/TIPS) and Food Handler permit where applicable.
- Knowledge of hotel property.
Skills
- Customer service
- Communication
- Multitasking
- Phone etiquette
- Reservation management
Location
- Downtown Austin
Work Type
- Part-time
- Onsite
Experience Level
- Preferred prior host experience
Benefits
- Free Downtown Parking in Underground Garage
- Associate Cafeteria with Daily Complementary Hot Meals
- Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability
- 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
- Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!
- Tuition Reimbursement
- Adoption Services Aid
- Pet Insurance
- Legal Services
- Paid Time Off
- Friends & Family Discounts
- Discounted E-Cornell Courses
- Leadership Development Programs
- Diversity & Inclusion Programs
- Omni Support Center Internal Reward Program
- Work/Life Balance
About the Company
- Omni Austin Hotel Downtown blends Texas charm with modern luxury, offering a unique experience that captures the spirit of downtown Austin.
- Associates thrive in a dynamic and upbeat environment, supported by comprehensive training, mentorship, and opportunities for career growth.
- Fosters a culture built on respect, gratitude, and empowerment.
- Recognized for exceptional service and genuine hospitality.
- Omni Hotels & Resorts is a brand recognized for exceptional service and genuine hospitality.
Equal Opportunity
- Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.
- The EEO is the Law poster is available using the following link: EEOC is the Law Poster.
- Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
- If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.