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About the Role
Tasca Ford Berlin is seeking a customer-focused Automotive Service Writer to join their service team. This role involves understanding customer vehicle needs, recommending services, preparing estimates, and communicating with customers throughout the service process. Become part of the Tasca Automotive Group, a family-owned organization with over 75 years of automotive excellence.
Responsibilities
- Greet customers and provide a professional, friendly experience
- Listen to and accurately document customer concerns
- Recommend maintenance and repairs based on vehicle needs and service history
- Prepare accurate estimates for labor and parts
- Monitor vehicle progress and provide customers with regular updates
- Coordinate loaner vehicles and verify insurance when needed
- Review repair orders and explain completed work and charges
- Deliver an exceptional customer experience
Requirements
- 1+ year of automotive service experience
- Previous Service Writer, Service Advisor, or Service Consultant experience preferred
- Ford dealership experience is a plus
- Strong automotive knowledge and customer service skills
- Excellent communication and organizational skills
- Comfortable working in a fast-paced environment
- Basic computer skills and ability to learn new technology
- Positive, energetic attitude and strong work ethic
- High school diploma or equivalent
Skills
- Customer service
- Communication
- Organization
- Automotive knowledge
- Computer skills
Location
- Berlin, CT
Work Type
- Full-time
Experience Level
- 1+ year of automotive service experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $75,000–$100,000
Benefits
- Paid time off and holidays
- Health, dental, and vision insurance
- 401(k) with employer match
- Ongoing training and career growth
- Retirement plan
- Parental leave
About the Company
- Tasca Ford Berlin is part of the respected Tasca Automotive Group, a family-run business with over 75 years of automotive excellence.
- We are committed to delivering an exceptional service experience to our customers while creating a supportive, high-performance environment where technicians can grow their careers.
Equal Opportunity
- We are an equal opportunity employer that is committed to diversity and inclusion in the workplace.
- We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.