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About the Role
The Deposit Services Specialist I ensures the accuracy, integrity, and timeliness of deposit account requests while supporting core Deposit Servicing functions. This role evaluates and processes account-level changes, monitors transactions, researches discrepancies, and ensures compliance with banking policies and procedures, while also providing customer support and assisting in key operational workflows.
Responsibilities
- Process customer and account data changes into the bank’s core and ancillary systems, ensuring accuracy and completeness, including account level transactions, changes, closures, and monitoring.
- Manage a high volume of requests from various mediums with appropriate prioritization.
- Review and complete research and adjustments.
- Provide support to the Retail Bank staff and Customer Contact Center, responding to inquiries about deposit operations and account adjustments.
- Process daily transactions and reconciliations as needed.
- Support other Deposit Operations functions as needed.
- Assist in departmental projects and workflow optimization to improve efficiency and regulatory compliance.
- Demonstrate the standards and principles of the Five Star Bank experience in every interaction.
- Incorporate high-performance behaviors of teamwork, leading by example, and service in every facet of work.
Requirements
- High School Diploma or Equivalent
- 1+ years in data entry, customer service, or banking operations
Skills
- Strong keying skills with a high level of attention to detail
- Excellent organizational skills with the ability to manage multiple priorities and meet deadlines
- Dependable in meeting attendance requirements and schedules
- Responds to requests for information in a timely and professional manner
- Proficient in Microsoft applications
- Adaptable to new banking software systems
Work Type
- Flexible Hybrid Work Schedule
Education Level
- High School Diploma or Equivalent
Benefits
- Medical, Dental, and Vision Insurance
- Health Savings Account
- Flexible Spending Account(s)
- Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability
- Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident
- Tuition Reimbursement
- Employee Referral Program
- Wellness Reimbursement Program
- Star Volunteer Program
- Employee Banking and Financial Perks
- Paid Time Off (PTO)
- Company Paid Holidays
About the Company
- Five Star Bank