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About the Role

As the primary connection between our customers and service team, you'll combine your automotive knowledge with outstanding communication and sales skills to deliver a service experience that keeps customers coming back.

Responsibilities

• Greet every customer with professionalism and create a welcoming service experience.
• Listen carefully to customer concerns and perform vehicle walk-arounds to identify maintenance and tire needs.
• Build trust by providing honest recommendations that prioritize vehicle safety, reliability, and long-term performance.
• Prepare accurate estimates and clearly explain recommended tires, maintenance, and repair services.
• Confidently recommend additional services when they provide genuine value to the customer.
• Answer questions and educate customers on tire care, preventative maintenance, and vehicle health.
• Follow up with customers throughout the repair process to provide updates and ensure complete satisfaction.
• Resolve customer concerns professionally while maintaining a positive customer experience.
• Create detailed repair orders and communicate customer concerns accurately to technicians.
• Coordinate service appointments and manage workflow to maximize shop productivity.
• Collaborate closely with technicians to ensure accurate diagnoses and timely repairs.
• Order tires and maintain awareness of inventory availability to support customer needs.
• Process invoices, explain completed work, and review final recommendations with customers.
• Develop a working knowledge of Service Technician I responsibilities and retail/commercial tire services.
• Maintain accurate customer records and repair documentation.
• Support a clean, organized, and efficient service department.
• Contribute to a positive team environment focused on customer satisfaction and operational excellence.

Requirements

• High School Diploma or GED required.
• Previous customer service experience in an automotive, tire, or related service environment preferred.
• Strong understanding of automotive maintenance, tire services, preventative maintenance, and light mechanical repairs.
• Technical or vocational automotive training is a plus.
• Outstanding communication and relationship-building skills.
• Proven ability to build customer trust and confidently recommend products and services.
• Strong organizational and multitasking skills.
• Experience using POS and shop management software preferred.
• Valid driver's license with an acceptable driving record.
• Willingness to pursue TIA Certification with company support.
• This position requires frequent standing, walking, bending, kneeling, lifting up to 75 pounds, and safely operating shop equipment while working in a fast-paced environment.
• Candidates must be able to perform work both inside the shop and outdoors in varying weather conditions while following all company safety policies.

Skills

• Automotive knowledge
• Communication skills
• Sales skills
• Customer service
• Relationship-building
• Organizational skills
• Multitasking skills

Location

• Onsite

Work Type

• Full-Time

Experience Level

• Preferred previous customer service experience in an automotive, tire, or related service environment.

Education Level

• High School Diploma or GED required.
• Technical or vocational automotive training is a plus.
• Willingness to pursue TIA Certification with company support.

Benefits

• Competitive Pay
• Stable Full-Time Hours
• Paid Time Off
• Ongoing Training and Career Advancement
• Medical, Dental & Vision Insurance
• Short-Term & Long-Term Disability
• Life & Accident Insurance
• 401(k) with Company Match

About the Company

• At Gills Point S, our success is built on exceptional customer experiences, trusted automotive expertise, and a commitment to doing what's right.
• At Gills Point S, our Service Advisors are more than service writers—they are trusted automotive consultants who build customer relationships, support our technicians, and help drive the success of the business.
• Family-Oriented Culture
• Opportunities to Grow Your Automotive Career