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About the Role
As an assistant manager at Starbucks, you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement, and key performance indicators. You will lead shifts, coach partners, and ensure brand and operational standards are met.
Responsibilities
- Leading shifts with a focus on delivering commercial results and world-class customer experience
- Ensuring every partner is set up for success
- Taking ownership of KPIs including labour efficiency, waste reduction, and sales performance
- Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience
- Observing partner performance, coaching and providing feedback
- Recognising and celebrating partner achievements
- Acting as the store’s duty manager when scheduled, accountable for all operational and partner decisions during your shift
- Ensuring brand and operational standards are consistently met or exceeded
- Using financial and operational data to make informed decisions that improve shift performance
- Training and coaching partners to deliver consistent quality, efficiency, and service excellence
- Leading and embedding new initiatives and product launches at store level
- Maintaining compliance with health & safety, food safety and security standards
Requirements
- Previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment
- Commercial acumen with the ability to translate metrics into actions
- Ability to confidently manage both people and operational priorities
- Growth mindset and an appetite for growing your leadership career
Skills
- Leadership
- Customer experience
- Operational standards
- Partner engagement
- Key performance indicators
- Commercial acumen
- Coaching
- Feedback
- Decision making
- Training
- Quality
- Efficiency
- Service excellence
- Health & safety
- Food safety
- Security standards
Location
- Retail stores
Work Type
- Full-time
- Onsite
Experience Level
- Leadership experience
Salary/Compensations
- Competitive starting salary
Benefits
- 28 days holiday a year (including Bank Holidays)
- Free drinks and one item of food when you’re on shift
- Bean stock options for all partners
- Comprehensive training (including coffee knowledge!)
- Access to Starbucks Global Academy
- A free bag of coffee each week
- 30% partner discounts on food, beverages, and merchandise
- Discounts with local and national retailers through Perks at Work platform
- Life assurance
- Home Sweet Loan (Interest-free loans for rental deposit)
- A free 24/7 Employee Assistance Programme
- Recognition schemes and monetary awards
- Great long-term career opportunities
About the Company
- Starbucks is committed to building an inclusive and diverse workforce.
- All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Equal Opportunity
- Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.