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About the Role

We are seeking a product leader to scale our flagship product, Bookable, to national reach within the NHS. You will lead a product team, shape product strategy, and oversee the planning, building, testing, and delivery of product features to achieve our vision.

Responsibilities

• Build a successful marketplace experience focused on improving unit economics, patient registration volume, appointment utilization, and satisfaction.
• Enhance patient experience by reducing friction, minimizing no-shows, and guiding patients to the appropriate GP surgery.
• Support Go-To-Market strategies and collaborate with other product teams, including AI Care Navigation.
• Translate vision into tangible results and delivery in collaboration with co-founders.
• Grow the marketplace by optimizing the conversion funnel and developing acquisition strategies across multiple channels.
• Build retention mechanisms to extend customer lifetime value on both supply and demand sides.
• Collaborate with customer practices to build Bookable, gather feedback, and foster strong relationships.
• Understand complex market dynamics and shape product design for market acceptance.
• Establish Bookable’s clinical and operational impact with high-quality evidence from pilot sites.

Requirements

• 5+ years of product management experience taking products from idea to delivery in a high-quality product organization.
• 2+ years of marketplace or growth PM experience, particularly in healthcare, is strongly preferred.
• Demonstrated success in improving marketplace metrics.
• Proven track record of iterating systems for company alignment on product development and user communication.

Skills

• Product Management
• Marketplace Experience
• Growth PM
• Healthcare
• SQL
• Metabase
• Communication
• Storytelling
• Data Analysis
• User Research

Location

• East London
• Remote
• Hybrid

Work Type

• Full-time
• Hybrid
• Onsite

Experience Level

• Senior
• 5+ years
• 2+ years

Benefits

• Homemade breakfast and lunch provided daily in the office.
• 2 paid volunteer days per year.
• Team social events every 8 weeks.
• Learning budget of £250 annually with time off.
• Team takeaways every Monday night.
• Health and fitness budget of £60 per month.
• Additional 7 days of paid leave for meditation training.
• Choice of operating system and additional work tools.
• Generous sick leave policy with additional mental health leave days.
• Annual team holiday.
• Generous parental leave policy.
• Fertility leave (5 extra days per year).
• Pension scheme (3% employer contribution).
• Local living benefit (£5,000 or £2,500).
• Expense dinner after 7pm and Uber home after 9pm if working late.

About the Company

• We are unlocking access to the NHS with technology, aiming to make healthcare accessible and improve patient satisfaction.
• We are building the front door of UK healthcare, making NHS appointments transparent and bookable.
• Our products are used by 26% of GP practices in England and one in five GP practices in London.
• We operate from within a working GP practice in East London.
• We are backed by Y Combinator, Innovate UK, and the NHS Clinical Entrepreneur Programme.
• We were ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe.
• Our principles include: Care deeply, Work hard, Be your word, Trust in radical truth and transparency, Do your life's best work, Find the fun.
• We are all NHS staff, working as inside-outsiders with access to significant data.
• Our office location within a GP practice provides unique insights and direct user interaction.
• We operate in 8-week growth cycles: 1 week for research and strategy, 7 weeks for delivery.
• We foster a highly collaborative and high-trust team environment.
• We are backed by industry leaders including Y Combinator and the NHS Clinical Entrepreneur Program.
• We are committed to building an inclusive and diverse culture, celebrating multiple perspectives and backgrounds.

Equal Opportunity

• We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds.
• We want everyone in our team to know that they belong.
• We are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin.
• We don’t just want people who fit in, we want them to fit together.