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About the Role

Bank of America's Experience Design (XD) team creates world-class digital experiences. We are seeking an Experience Design (XD) II to drive advanced execution and craft delivery for a product design team, focusing on Digital Platforms and the Erica AI Virtual Assistant. This role involves building cross-functional relationships, influencing priorities, and ensuring high standards for experience quality, execution, and professionalism.

Responsibilities

Crafts world-class software solutions, deliverables, or reporting within time, scope, and budget by modeling established XD frameworks and practices.
Anticipates and provides support throughout the end-to-end product-development lifecycle.
Elevates conversations with teammates, partners, and stakeholders.
Independently manages day-to-day work and applies sound judgment to resolve blockers.
Designs, optimizes, and delivers useful and elegant, best-in-class digital experiences from a multidisciplinary, holistic perspective from concept to execution and implementation.
Applies a broad range of product design capabilities across user experience and visual design to craft complete product and experience solutions.
Influences, navigates, and partners with a diverse set of project stakeholders and cross-functional teams, including product management and engineering.
Builds influence and partnerships with stakeholders outside of ongoing project work.
Collaborates with product design, content design, design research, design operations, and design technology across the team.
Develops and delivers advanced experience design deliverables across the discovery and delivery design workflow without active guidance, including information architectures, user flows, wireframes, high fidelity designs, compositions, design specifications, redlines, and prototypes.
Delivers exemplary solutions leveraging and anticipating internal and external best practices and methods.
Conceptualizes and designs multi-modal interactions and digital experiences across conversation interfaces, web, mobile web, and native apps (iOS and Android).
Supports and leverages data, feedback from user research, evaluative testing, analytics, and A/B testing across the customer journey.
Evaluates and benchmarks existing product and service experiences, applying heuristics and competitive insights.
Elevates conversations, proactively contributes in design critique, and serves as a resource to other designers.
Works on multiple concurrent designs/projects with minimal guidance, managing time and expectations with stakeholders across the organization and XD.
Develops and respects standards and design system patterns, enhances design system patterns, and contributes to best practices.
Uses excellent visual, communication, and storytelling skills.
Demonstrates thought leadership by challenging the status-quo, presenting independently, and conceiving, pitching, and executing creative ideas, patterns, and standards.
Applies legal, risk, regulatory knowledge, and domain expertise to solutions and strategy.
Adapts swiftly and positively to change, embodying curiosity, resilience, and flexibility.

Requirements

5+ years of industry design experience in a role demonstrating multidisciplinary product design, with a portfolio showcasing proven expertise.
Experience designing multi-channel consumer-facing apps, AI-powered experiences, responsive web, and websites including complex system, user, ecommerce, and transactional experiences.
Expert understanding of user-centered design principles and best practices, and rapid ideation processes like Lean UX, Design Sprints, and Agile.
A seasoned track record for working with cross-functional product development and design teams to ship customer-facing digital products.
Ability to leverage, contribute, and advance design with a design system and within brand guidelines.
Experience utilizing quantitative and qualitative data to inform and inspire design.
Self-motivated problem solver with a strong work ethic, reliable issue resolution, and time management skills with an intense focus on achieving results.
Experience leveraging AI agents, automation, or assistants in shipping and production.
Highly proficient in design and design-to-code tools such as Figma, Copilot, Github, Lovable, Cursor, and Claude Code.
Works well with others, builds and nurtures strong relationships, with proven ability to influence.
Track record of maximizing impact, being reflective, and inspiring others to do their best work.
Has a strong interest in, and aptitude for self-learning new design and technology skills.
Demonstrates strong listening, with excellent communication, storytelling, and presentation skills.
Recognized as a key partner by engineering and product manager peers.
Financial or similar industry experience preferred.
Knowledge of collaboration and production tools such as MCP (Model Context Protocol), JIRA, and Confluence.

Skills

User Experience Design
Critical Thinking
Problem Solving
Collaboration
Adaptability
Product Design and Development
Research
Stakeholder Management
Decision Making
Project Management
Usability Testing
Process Management
Agile Practices
Written Communication

Location

US - CA - San Francisco - 315 Montgomery St - 315 Montgomery (CA5704)
US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100)
US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ2150)
US - NY - New York - 114 W 47th St - 114 W 47th St - Ust (NY8114)
US - WA - Seattle - 401 Union St - Rainier Square (WA1510)

Work Type

Onsite

Experience Level

II
5+ years

Education Level

High School Diploma / GED / Secondary School or equivalent
Bachelor’s degree

Salary/Compensations

$144,300.00 - $170,700.00

Benefits

Discretionary incentive eligible
Eligible to participate in the annual discretionary plan.
Industry-leading benefits
Access to paid time off
Resources and support

About the Company

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.
We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career, and contribute to our shared success.
We value the unique perspectives individuals bring from all backgrounds and career paths.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Equal Opportunity

FDIC
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.