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About the Role

This position is responsible for providing repair service of equipment in the practitioner’s office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced technicians and supervisor to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Responsibilities

Provides repair services to customers in a courteous and professional manner.
May provide basic installation services to customers on an as needed basis.
Maintains the necessary tools of the trade and have readily available to perform installation and repair services.
Completes all on site installation, repair maintenance and test tasks under supervision.
Follows proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
Comprehends customer requirements and makes appropriate recommendations to optimize the customer experience.
Maintains and manages proper levels of inventory in van.
Produces timely and detailed service reports.
Attends all required training, including Henry Schein Dental Career Development training and specific manufacturer technical training.
Complies with all OSHA regulations and maintains and utilizes personal protective equipment when needed.
Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
Completes all work orders in a timely manner, reviewing with the customer prior to departure.
Submits all job related paperwork within the required timeframes.
Complies with all terms of the Fleet Management Policy.
Participates in special projects and performs other duties as required.

Requirements

Typically, 2 or more years of field service experience with demonstrated proficiency.
Basic mechanical background.
Customer service background.

Skills

Basic troubleshooting skills
Independent self-starter
Basic computer skills
Interpersonal / communication skills
Professionalism
Accuracy and detail-orientation
Working knowledge of hydraulics, mechanical and electrical systems

Location

Onsite

Work Type

Full-time

Experience Level

2+ years

Education Level

High school education
Vocational training
On-the-job training
Associate's degree preferred
Technical School Certification preferred

Salary/Compensations

$51,508 to $70,825

Benefits

Medical, Dental and Vision Coverage
401K Plan with Company Match
PTO
Paid Parental Leave
Income Protection
Work Life Assistance Program
Flexible Spending Accounts
Educational Benefits
Worldwide Scholarship Program
Volunteer Opportunities

About the Company

Henry Schein, Inc. is a global provider of health care products and services.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

Equal Opportunity

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.