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About the Role

Join Restaurant Brands International Inc. on our mission to build the world's most loved restaurant brands. We are seeking a professional to support food product launches, manage operations projects, and analyze performance data to drive improvements in guest experience and efficiency.

Responsibilities

• Collaborate with field operations, marketing, supply chain, finance, and franchise teams to align launches, calendar activations, and digital promotions from an operations perspective.
• Manage and develop one direct report, providing coaching and clear priorities to support team performance.
• Support food product launches end to end, from initial product testing and market tests to national rollout.
• Manage operations projects from ideation to execution related to equipment, standards, and digital operations.
• Assist in designing, implementing, and maintaining SOPs and training resources for field and restaurant teams.
• Support the planning and logistics for training sessions and presentations involving restaurant teams and franchisees.
• Manage relationships with third-party partners, acting as the subject matter expert on their platforms and business operations.
• Analyze restaurant and franchisee operational performance data to identify trends and recommend improvements.
• Partner closely with US cross-functional teams to stay informed on initiatives and identify opportunities for Canada.
• Serve as a key point of contact for franchisee and restaurant communications, ensuring timely operational updates.
• Conduct monthly restaurant visits to build a hands-on understanding of the business and its impact on operations and guest experience.
• Travel up to 10–20% across Canada.

Requirements

• Bachelor's degree in Business, Operations Management, or a related field.
• 3–5 years of experience in restaurant operations, franchise operations, or operations analytics.
• Strong project management skills, with the ability to oversee initiatives end to end.
• Strong analytical skills, with the ability to synthesize data into clear, actionable insights.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Skilled in working with and negotiating with franchisees and external vendors.
• Excellent written, verbal, and presentation skills, including experience presenting to senior stakeholders.
• Strong organizational skills, with the ability to manage multiple priorities and adjust as business needs evolve.
• Experience in the QSR or franchise industry is a strong asset.
• Bilingual (English/French) proficiency is an asset.

Skills

• Project management
• Analytical skills
• Microsoft Excel
• Microsoft PowerPoint
• Negotiation
• Written communication
• Verbal communication
• Presentation skills
• Organizational skills
• QSR industry experience
• Franchise industry experience
• Bilingual (English/French)

Location

• Canada

Work Type

• Full-time

Experience Level

• 3-5 years

Education Level

• Bachelor's degree

Benefits

• Comprehensive global paid parental leave program
• Free telemedicine
• Mental wellness support

About the Company

• Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
• RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®.
• Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
• RBI is committed to growing its brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support.
• Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Equal Opportunity

• Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations.
• RBI's policy applies to all terms and conditions of employment.
• Accommodation is available for applicants with disabilities upon request.