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About the Role

The Technician III is responsible for executing Service Requests, including remote hands services, cross-/disconnects, and assisting with customer implementations. The role supports uninterrupted customer infrastructure operation and maintains the data center environment's cleanliness, tidiness, and safety.

Responsibilities

• Follow company safety policies, standard operating procedures, and core values.
• Assist with general technical and operational tasks in the data center under supervision.
• Learn and support company tools, systems, and processes.
• Conduct regular checks of infrastructure, including inspecting cable trays, labeling accuracy, and cleanliness.
• Assist with inventory tracking of tools, parts, and consumables.
• Maintain workspace tidiness and ensure compliance with health and safety requirements.
• Help provide responsive, professional customer service.
• Assist with Remote Hands support for customer infrastructure, such as labeling and organizing equipment and cabling, basic physical installation or removal of servers, switches, and accessories, and simple maintenance tasks like rebooting systems or checking LED status indicators.
• Support equipment setup and cable management, including unboxing, racking, and connecting devices.
• Assist in updating technical documentation and capturing installation records.
• Help with the physical setup or removal of cabling under supervision.
• Observe and assist in troubleshooting minor technical issues, escalating as needed.
• Ensure proper handling, storage, and ESD-safe procedures for all customer and company equipment.
• Accurately enter updates, notes, and task completion details into internal ticketing or reporting systems.
• Assist with asset tracking and maintaining correct hardware inventories.
• Learn about risk assessments and compliance requirements.
• Participate in safety briefings and internal audits.
• Collaborate with and support senior technicians, engineers, and site management.
• Participate in hands-on training sessions and shadow experienced team members.
• Provide support during equipment deliveries, audits, and infrastructure changes.
• Be open to learning across various technical areas, including power, cooling, and networking systems.
• Attend team meetings, share observations, and contribute to a positive and safety-focused team culture.

Requirements

• Deep understanding of IT infrastructure components such as servers, switches, and accessories.
• Skilled in optical fibre installations, wiring networks, electrical wiring, network configurations.
• Good organizational skills.
• Experience in a customer-facing or support role is beneficial, especially providing professional and responsive service.
• A proactive attitude and openness to learning across technical areas like power, cooling, and networking.

Skills

• Optical fibre installations
• Wiring networks
• Electrical wiring
• Network configurations
• Customer service
• Technical documentation
• Asset tracking
• Inventory management
• Troubleshooting
• ESD-safe procedures

Benefits

• Highly competitive compensation package
• Excellent benefits
• Environment that recognizes and rewards contributions
• Supportive and inclusive environment
• Development opportunities
• Onboarding program
• Clear career pathways
• Continuous training

About the Company

• Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions.
• PlatformDIGITAL, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges.
• Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

Equal Opportunity

• We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.