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About the Role

This new role supports Smile's continued growth and commitment to operational excellence by providing advanced technical support, maintaining and developing software, and handling bug fixes and enhancements for the health data platform. The position involves close collaboration with clients and internal teams, and includes an on-call rotation for Tier 2 issue support.

Responsibilities

• Provide advanced technical support by partnering with Tier 1 and Tier 2 Service Desk teams to diagnose, troubleshoot, and resolve complex customer incidents.
• Participate in major incident response and root cause analysis.
• Analyze business, product, and customer requirements to design scalable, maintainable, high-performing, and interoperable technical solutions.
• Ensure solutions align with architectural standards and best practices.
• Collaborate cross-functionally with Product, Engineering, Support, and other stakeholders to design, develop, test, implement, and support enhancements and defect fixes.
• Lead technical decision-making by evaluating emerging technologies.
• Recommend improvements to tools, frameworks, coding standards, and software development practices.
• Drive continuous improvement initiatives.
• Provide technical leadership and mentorship to developers and Tier 1/Tier 2 support teams.
• Share best practices, troubleshooting techniques, debugging strategies, performance optimization, and operational procedures.
• Break down technical work and provide guidance on implementation approaches.
• Serve as the primary technical escalation point for project issues, delivery status, and complex production challenges.
• Maintain and enhance development frameworks, technical documentation, and operational procedures.
• Ensure all delivered solutions meet security, privacy, quality, performance, and architectural standards.
• Comply with organizational policies and industry best practices.
• Coach and mentor junior developers and co-op students through code reviews, technical guidance, and career development.
• Participate in an on-call production support rotation and provide after-hours support for critical production incidents.
• Ensure timely resolution of critical incidents and minimize customer impact.
• Demonstrate strong analytical and problem-solving skills.
• Identify root causes, evaluate alternatives, and implement effective technical solutions.
• Hold all confidential information in trust and strict confidence.
• Ensure confidential information is used only for employment obligations and not disclosed to third parties.

Requirements

• Post-secondary education in Computer Science, Engineering, Mathematics, or a related field, and/or equivalent working experience.
• 8+ years of experience with Software Development in Java.
• Experience with developing software applications.
• Experience with unit and functional test practices.
• Experience in end-to-end feature development.
• Experience building complex systems.
• Experience in HL7 (V2, FHIR) is highly preferred.
• Experience with Hibernate, Spring, REST web services, Git is an asset.
• Experience working in a support/troubleshooting role is an asset.
• Preference to candidates based in Ontario.

Skills

• Java
• Software Development
• HL7 (V2, FHIR)
• Hibernate
• Spring
• REST web services
• Git
• Cloud infrastructure
• Helm charts
• Azure pipelines

Location

• Remote
• Ontario

Work Type

• Remote

Experience Level

• 8+ years of experience with Software Development in Java
• Senior

Education Level

• Post-secondary education in Computer Science, Engineering, Mathematics, or a related field
• Equivalent working experience

Salary/Compensations

• $85,000 - $110,000 a year

Benefits

• Remote Work Environment
• Flexible Time Away From Work Policy including PTO, Personal and Sick Days
• Competitive Salary and Health/Medical Benefits
• RRSP/TFSA/401K Employee Contribution
• Life and Disability
• Employee Assistance Program
• FHIR Study Program and Skillsoft Learning
• Super HAPI Fun Club

About the Company

• Smile Digital Health supports the mandate for #BetterGlobalHealth through its innovative health data platform and data management solutions, used in over 20 countries.
• The company was #19 on Deloitte's Technology Fast 50 Ranking for 2024.
• Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with its leading FHIR-based data liberation platform.
• The Smile platform enables people and organizations to better manage healthcare data, generating and liberating structured healthcare data for effective delivery across care teams and health systems.

Equal Opportunity

• Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices.
• Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success.
• We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.
• We are dedicated to fostering a workplace that values diversity, equity, and inclusion.
• We welcome and encourage candidates of all backgrounds to apply.
• Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.