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About the Role

ACV VIPER is an AI-powered hardware platform designed to help automotive dealerships acquire more vehicles and increase service lane revenue. This role is crucial for ensuring the platform is installed and optimally configured, enabling customers to achieve immediate value upon deployment.

Responsibilities

Oversee hardware installations in dealership environments.
Launch customers on the software platform.
Configure integrations with dealer management systems and CRMs.
Serve as the key customer relationship contact from on-site launch.
Understand dealership operational dynamics.
Drive adoption with service drive managers and sales managers during the critical first 30 days.
Support change management for customers to maximize value from their ACV powered solution.
Own each customer's end-to-end VIPER deployment as ACV's on-site advisor.
Assess each dealership's operations and design a customized deployment and configuration plan.
Review and approve pre-install assessments to confirm dealership readiness.
Direct and oversee on-site hardware installation.
Assist installation technicians with limited hands-on installation on occasion.
Configure customer-specific software settings and select integration approaches.
Diagnose and resolve technical and integration issues in the field.
Make the final go/no-go decision on launch readiness and customer handover.
Resolve customer escalations, complaints, and disputes on site.
Advise dealership leadership on operational changes to maximize adoption.
Formulate customer-specific adoption strategies.
Provide on-site training to dealership staff within the first week.
Retrain existing customers as needed.
Support remote diagnostics and resolution for post-launch issues during the 30-day adoption window.
Partner with Product and Engineering to communicate field-level bugs, feature requests, and integration gaps.
Contribute to installation standards, checklists, and SOPs as the VIPER program scales.

Requirements

3–7 years in field implementation, technical onboarding, or solutions engineering, ideally in automotive technologies.
Occasional physical activity, including lifting up to 50 pounds, may be required on an incidental basis.
Direct experience with automotive dealer-facing software systems (such as DMS, IMS, CRM, inspection).
Experience working with dealer senior management and in customer relationship management roles.
Comfortable working in an automotive dealership environment directing and coordinating install technicians.
Wired to solve problems without a detailed playbook.
Comfortable with traveling approximately 75% of the time (typically 3 weeks per month).
Excited about innovation and new technologies.
No immigration or work visa sponsorship provided for this position.

Skills

AI
Hardware platform installation
Software platform configuration
Integration with dealer management systems (DMS)
Integration with CRMs
Customer relationship management
Change management
Technical problem-solving
Field implementation
Technical onboarding
Solutions engineering
Automotive technologies
Automotive dealer-facing software systems
Remote diagnostics

Work Type

On-site
Field-based

Experience Level

3-7 years

Salary/Compensations

Compensation range for this position is listed in the "Job Details" section at the bottom of this posting.
Eligible for additional compensation pursuant to ACV’s incentive compensation plan.
Final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

Benefits

Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, including uncapped vacation days
The greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law
6 paid company holidays
2 floating holidays
Parental leave
Bereavement leave
Jury duty leave
Voting leave
Other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program
Retirement planning through the Company’s 401(k)

About the Company

ACV is a technology company that has revolutionized how dealers buy and sell cars online, transforming the automotive industry.
ACV Auctions Inc. (ACV) has applied innovation and user-designed, data-driven applications and solutions.
We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable.
We are disruptors of the industry.

Equal Opportunity

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves.
We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination.
ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability or special need that requires reasonable accommodation, please let us know.