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About the Role

This entry-level Investor Services Administrator role supports investment fund managers by processing investor transactions, preparing communications, maintaining records, and responding to inquiries. The ideal candidate possesses strong communication skills, a customer-focused mindset, Excel proficiency, and a keen interest in financial services.

Responsibilities

• Process investor transaction packages using proprietary administration software.
• Communicate Fundserv and manual settlement amounts to fund managers and internal departments.
• Prepare investor statements and trade confirmations within established service standards.
• Respond to dealer service inquiries and resolve issues within department turnaround targets.
• Respond to fund manager inquiries promptly and professionally, meeting same-day response expectations where applicable.
• Process non-financial investor account updates and maintenance requests.
• Produce and prepare standard reports for clients, dealers, and internal stakeholders.
• Maintain accurate records and documentation of transactions and communications.
• Support operational efficiency through adherence to internal controls and procedures.
• Assist with special projects and perform other duties as assigned by management.

Requirements

• Completed post-secondary education in any field OR one year of professional experience in financial services OR equivalent transferable work experience.
• Intermediate to advanced Microsoft Excel skills, including sorting, formulas, and data management functions.
• Strong written and verbal communication skills.
• Ability to perform basic mathematical calculations, including percentages, averages, and simple financial calculations.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time management skills.
• Customer service mindset with the ability to professionally manage inquiries and requests.
• Ability to work independently and collaboratively within a team environment.
• Willingness to learn and adapt in a fast-paced environment.

Skills

• Microsoft Excel
• Communication skills
• Customer service
• Organizational skills
• Time management
• Microsoft Office

Location

• Toronto

Work Type

• Hybrid

Experience Level

• Entry-level

Education Level

• Post-secondary education

Salary/Compensations

• $55,000-$60,000

Benefits

• Discretionary bonus
• Award-winning open-door culture with a collaborative & inclusive team
• Flexible work arrangements
• Comprehensive medical, dental and vision coverage
• Lifestyle and/or Health Spending Accounts
• RRSP Matching that increases with tenure
• Parental Leave top up program
• Team connection through quarterly team lunches, bi-annual companywide events, sport and charity initiatives
• Support for professional learning and development
• Milestone recognition program

About the Company

• SGGG Fund Services is Canada’s largest independent administrator of alternative funds with over $120 billion (CAD) under administration.
• Using Diamond, our proprietary fund administration software, SGGG-FSI’s over 400 employees provide full-service fund administration to clients from our headquarters in Toronto and affiliate offices in Cayman, the United States, and India.
• Our vision is to be the first choice for fund administration.
• We have repeatedly earned Top Hedge Fund Administrator at the Canadian Hedge Fund Awards, and have been named to several national Great Place to Work lists.

Equal Opportunity

• SGGG-FSI supports a workplace that respects inclusion, diversity, equity and accessibility (IDEA).
• We appreciate the unique perspectives and experiences each of our employees bring to the job, and our success is underpinned by their contributions to our culture and our values.
• SGGG-FSI welcomes and encourages applications from people with disabilities.
• Accommodations are available on request for candidates taking part in all aspects of the selection process.