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About the Role

Provide high-quality support to clients and their network across a brand-supplied website platform. This varied role involves website support, CMS training, digital content management, and performance reporting.

Responsibilities

• Build and maintain effective working relationships with client marketing teams, chairing weekly status meetings.
• Coordinate website activity and provide day-to-day support with client, Centre, and internal stakeholders.
• Maintain high accuracy and attention to detail in communications.
• Organize and deliver virtual CMS training, including scheduling, communication, material coordination, delivery, and status reporting.
• Maintain and adapt the training calendar to meet client and network needs.
• Gather and report satisfaction feedback on training effectiveness.
• Develop website insight reports for clear communication of engagement and performance.
• Capture and report website queries and bug fixes, ensuring team visibility.
• Identify opportunities to improve website support and add client value.
• Support content uploading and management across Centre websites.
• Edit or recommend content changes to meet agreed standards.
• Manage website access requests.
• Collaborate with and support the wider team on campaigns and production.
• Support Centre HTML communications, including build, testing, and data management, as capacity allows.

Requirements

• Experience producing or managing web-based content using a CMS or similar digital platform.
• Understanding of digital projects, workflows, and publishing processes.
• Strong organizational skills with the ability to coordinate multiple tasks and priorities.
• Clear and effective communication skills with confidence working with a range of stakeholders.
• Strong attention to detail and commitment to producing accurate work.
• Confidence delivering training, demonstrations, or guidance, or an interest in developing this skill.
• Experience producing digital reports or using data to communicate performance and insight.
• Understanding of advertising and marketing processes.
• Collaborative and adaptable approach to working.
• Experience within automotive, agency, or multi-site/retail environments is welcome but not essential.

Skills

• Content Management System (CMS)
• Digital platform management
• Website support
• CMS training
• Digital content management
• Performance reporting
• Stakeholder management
• Project coordination
• HTML
• Data analysis

Location

• London
• Filleigh, North Devon

Work Type

• Fixed-term contract
• Hybrid

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• Competitive Salary

Benefits

• 25 days’ holiday, increasing to 29 after two years’ service, plus Bank Holidays
• Company pension scheme with enhanced Employer contributions after 1 year’s service
• Medical Cash Plan (including employee assist programme, contributions to dental, optical, physio etc.)
• Employee Discount Scheme
• Electric Car Purchase Scheme via Salary Sacrifice
• Outstanding training and progression (LinkedIn Learning, The Mission Group Learning Management System)
• Employee referral scheme
• Regular staff social events
• Company Christmas closure
• Long service awards
• Cycle To Work scheme
• Mission Share Scheme

About the Company

• Bray Leino is a full-service brand growth agency established in 1973, with offices in North Devon, Bristol, and London, servicing national and global B2B and B2C clients.
• The MISSION Group Plc. is The Brand Performance Group, delivering measurable, results-driven campaigns as the preferred creative partner for real business growth.
• Offers top-tier agencies, strategic specialisms, and global reach delivering outstanding performance for brands.
• Over 1,100 people across 25 locations and 3 continents.

Equal Opportunity

• Celebrators of difference; culture is open, diverse and inclusive.
• Committed to equality of opportunity, welcoming applications regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
• Considers flexible working requests for all roles unless operational requirements prevent otherwise.
• Proud to be a Disability Confident Committed (Level 1) Employer.
• Recruitment process is inclusive and accessible, vacancies are communicated and promoted, interviews are offered to those with disabilities who meet minimum criteria, and reasonable adjustments are anticipated and provided.