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About the Role

Hamilton Families' Housing Services program prevents family homelessness and facilitates rapid re-housing into permanent housing. The Eviction Prevention Coordinator oversees Homelessness Prevention programs, ensuring timely assessments for prevention and rental subsidy programs. This role involves approving families, managing documentation, explaining program decisions, and liaising with community partners.

Responsibilities

Oversee and ensure the on-going development and daily operation of the Homelessness Assistance Programs in coordination with the Manager.
Assist in the creation and implementation of new programming and support services.
Work closely with the Real Estate and Eviction Prevention Manager on organizational activities and special projects.
Directly supervise Homelessness Prevention Specialist (Case Manager) staff, including regular supervision meetings, record maintenance, performance reviews, and accountability for goals.
Lead recruitment, hiring, and training efforts for services staff.
Develop and conduct new-hire onboarding and ongoing training for housing services program staff.
Provide solutions to challenging participant/service issues and guide staff learning.
Ensure accurate record-keeping, file maintenance, correspondence, and data collection.
Respond to inquiries and requests for information from stakeholders.
Maintain positive participant relations.
Develop a work environment focused on customer service, diversity, respect, and dignity.
Provide staff leadership and guidance for positive participant experiences.
Conduct database and participant hard file audits for quality assurance across multiple databases.
Assist in creating streamlined processes for seamless service delivery.
Facilitate regular department and program coordination meetings.
Attend other program, organizational, and community meetings as assigned.
Maintain and promote a cooperative, harmonious, teamwork environment.
Facilitate and monitor the recruitment and referral process for the HPA ERAP program.
Perform other duties as assigned.

Requirements

Two years of professional experience in human services or a related field.
Demonstrated ability to exercise appropriate authority and sound judgment.
Ability to manage multiple projects with demanding deadlines.
Superior organizational abilities.
Demonstrated ability to maintain a quality workplace in a fast-paced and changing environment.
Ability to plan and implement innovative programs.
Proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.).
Consistent approach to upholding program and personnel policies and procedures.
Ability to coordinate, implement, assist in, supervise, and evaluate program activities and diverse staff.
Ability to establish and maintain effective working relationships with a variety of individuals and groups.
Ability to provide supervision of staff in a compassionate and innovative way.
Familiarity with principles, practices, and techniques of local, state, and federal contract management, negotiation, monitoring, and evaluation.
Knowledge of Trauma-Informed Care and Harm Reduction philosophies.
Highly organized; ability to work independently and as an effective and collaborative team member.
Able to make regular entries, run reports, and maintain a CRM client database.
Good meeting facilitation skills.
Essential job functions include using a telephone, working at a standard computer terminal, ability to follow ergonomic accommodations, sit and stand for long intervals, reach, bend, lift, and carry up to 40 pounds, and walk up and down stairs several times a day.
Criminal background check, fingerprint imaging, TB clearance, and documentation required post offer.

Skills

Written and verbal communication skills
Microsoft Office proficiency
Contract management
Contract negotiation
Contract monitoring
Contract evaluation
Supervision
Trauma-Informed Care
Harm Reduction
Working with homeless populations
Working with families
Knowledge of housing and community resources in the Bay Area
Independent work
Team collaboration
CRM client database management
Meeting facilitation
Bilingual English/Spanish capacity

Location

2567 Mission Street, San Francisco CA 94110

Work Type

Full-time
Exempt

Experience Level

Minimum two years of professional experience in human services or related field.

Education Level

Bachelor’s Degree from an accredited college or university in social work, psychology, a public health field, and/or in a management field such as public, or non-profit administration preferred.

Salary/Compensations

$70,900.18

Benefits

Medical coverage
Dental coverage
Vision coverage
Employer matched 403(b) retirement plan
Wellness benefit programs
Commuter benefit programs
Paid time off
Holidays

About the Company

Hamilton Families' mission is to end family homelessness in the San Francisco Bay Area.
Since 1985, we have been meeting the most urgent needs of unhoused families.
Our programs specialize in preventing family homelessness, providing shelter and transitional housing, supporting children's wellbeing and academic achievement, and returning families to safe and stable housing.
We believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here, raise a family here, and thrive here.
We envision a Bay Area where housing is accessible and affordable, homelessness is rare, brief, and nonrecurring, and all people and families have a safe and stable place to live.
We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success.
Our commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive.
Our Values: Resourceful, Helpful/ “Yes, And”, Growth Mindset, Data Informed, EDI: Equitable, Diverse, and Inclusive.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Hamilton Families is proud to be an Equal Employment Opportunity employer.
Equity, diversity, and inclusion are central to our organization.
We actively seek and prioritize diversity in our teams.
We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum.
We are committed to working with and providing reasonable accommodations to individuals with disabilities.