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About the Role

Flair Airlines is seeking a Platform Engineer (DCS) to support the configuration, integration, reliability, and ongoing development of its Departure Control System (DCS) and related airport passenger-processing platforms. This role involves close collaboration with various teams to ensure the smooth operation of critical airport processes like check-in, boarding, and baggage handling.

Responsibilities

• Configure, maintain, and support Flair's Departure Control System (DCS), including check-in, boarding, load control, and baggage reconciliation functionality.
• Build and maintain airport, station, and flight-specific configurations in coordination with Airport Operations.
• Administer user and role-based access for DCS applications.
• Apply and validate DCS platform patches, releases, and vendor-issued updates.
• Support and troubleshoot integrations between the DCS and airport common-use platforms, self-service check-in kiosks, self-bag-drop, and boarding gate readers.
• Coordinate with airport authorities and ground handling partners on system connectivity and airport-side technical requirements.
• Support integration with baggage handling systems (BHS) and baggage reconciliation systems (BRS).
• Support integration with weight and balance systems.
• Assist with the evaluation and rollout of biometric boarding, e-gate, and other passenger self-service technologies.
• Develop, support, and troubleshoot IATA-standard passenger and baggage messaging between the DCS and airport, interline, and industry systems.
• Build and maintain APIs and integration points between the DCS and other Flair systems.
• Monitor message flow and data integrity between systems, investigating and resolving issues.
• Maintain integration documentation.
• Monitor DCS platform health, performance, and availability.
• Act as the technical escalation point for DCS-related incidents.
• Participate in major incident response and post-incident review for DCS-related outages.
• Support disaster recovery and business continuity planning for DCS and related airport systems.
• Design and execute test plans for DCS configuration changes, integrations, and vendor releases.
• Manage the technical relationship with the DCS vendor.
• Participate in change management processes for all DCS-related changes.
• Prepare and maintain runbooks, configuration standards, and technical documentation.
• Provide technical training and support to Airport Operations and Service Desk teams.
• Perform additional duties as required to support business objectives.

Requirements

• Clear criminal record check and satisfactory references.
• Legally eligible to work in Canada without restriction.
• Must have a valid passport for travel across the airline's network.
• Must be able to obtain and maintain a valid Restricted Area Identity Card (RAIC).

Skills

• Strong understanding of departure control operations, including check-in, boarding, load control, and baggage processes.
• Working knowledge of IATA passenger and baggage messaging standards and airline industry data formats.
• Technical proficiency in APIs, system integrations, and troubleshooting message/data flow between systems.
• Comfort working with SQL and scripting (e.g., PowerShell, Python) to investigate data issues and support configuration or automation tasks.
• Strong analytical and problem-solving skills.
• Excellent communication skills.
• Ability to manage multiple priorities and respond to time-sensitive, operationally critical issues.
• Capability to independently identify solutions and drive improvements to platform reliability and integration quality.

Location

• Edmonton (YEG)
• Calgary (YYC)
• Vancouver (YVR)
• Toronto (YYZ)

Work Type

• Full-time
• On-site

Experience Level

• 3-5 years of experience supporting a Departure Control System (DCS) or other airline/airport operational platform.
• Hands-on experience with IATA passenger and baggage messaging standards.
• Experience supporting integrations with airport common-use platforms, self-service kiosks, baggage handling/reconciliation systems, or weight and balance systems is strongly preferred.
• Experience developing and maintaining APIs and system-to-system integrations.
• Experience conducting UAT and supporting production releases and cutovers in an operational environment.
• Experience in an airline, airport, or ground handling environment is strongly preferred.

Education Level

• Bachelor's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience.
• Relevant certifications in systems administration, integration, or IT service management (e.g., ITIL) are considered an asset.

Salary/Compensations

• A salary that reflects your experience and contributions.

Benefits

• Competitive medical and dental coverage.
• Disability insurance.
• Life insurance.
• Employee and family assistance program.
• Pension plan with employer-matched contributions.
• Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.

About the Company

• Flair Airlines is committed to making air travel affordable for everyone and is Canada's most reliable airline, offering real value.
• The company is expanding its network, increasing flight frequencies, and introducing more services.
• Flair prioritizes its teams by cultivating a supportive, collaborative work environment filled with opportunities for growth.
• The company is dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

Equal Opportunity

• Flair is committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent.
• Encourages candidates from all backgrounds to apply.
• Provides accommodation during the selection process if needed.