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About the Role
Briggs & Riley is seeking a dependable, organized, and detail-oriented Warehouse & Parts Coordinator to support our Lifetime Warranty and repair operations. This hands-on position is responsible for fulfilling parts requests, maintaining accurate inventory, and ensuring the efficient operation of the Parts Department. The ideal candidate thrives in a fast-paced environment, balances computer-based and physical tasks, and values accuracy and follow-through.
Responsibilities
- Pick, pack, and ship parts orders for authorized repair centers, customers, and the internal repair team.
- Review and process parts requests through internal systems and Zendesk.
- Verify order accuracy and collaborate with internal teams to resolve incomplete or unavailable parts requests.
- Maintain accurate inventory levels and replenish parts for daily repair operations.
- Organize parts and storage areas for efficient retrieval.
- Monitor stock levels and communicate replenishment needs to prevent shortages.
- Assist with cycle counts, physical inventories, and inventory audits.
- Communicate order status, inventory issues, and recurring problems to appropriate teams.
- Collaborate closely with Warranty, Repairs, Warehouse, Customer Experience, and Facilities departments.
- Help maintain a clean, safe, and organized Parts and Warehouse environment.
- Assist with general warehouse and facilities duties as needed.
Requirements
- Strong organizational and time-management skills.
- Excellent attention to detail and commitment to accuracy.
- Dependable and able to manage multiple priorities in a fast-paced environment.
- Strong computer skills with the ability to learn new software and systems.
- Clear communication skills and ability to work effectively with multiple departments.
- Comfortable performing hands-on warehouse responsibilities, including picking, packing, shipping, and inventory handling.
- Ability to lift at least 40 lbs.
- Forklift certification and experience.
Skills
- Inventory management
- Shipping and receiving
- Warehouse operations
- Parts fulfillment
- Inventory management systems
- Warranty operations
- Repair operations
- Zendesk
- Customer-service platforms
Location
- Hauppauge, NY
Work Type
- Full-Time
- On-Site
Salary/Compensations
- Competitive salary plus bonus incentive
Benefits
- Generous PTO and paid holidays
- Medical, dental, and vision coverage
- Paid Short Term Disability and Life Insurance
- Voluntary Long Term Disability & Identity Insurance
- Flexible Spending Accounts
- 401(k) with company match
- Profit Sharing Plan
- Learning and development opportunities
- Employee discounts
- Team-building events
- $5,000 Employee Referral Bonus
- College Scholarship Program for employees' children
About the Company
- United States Luggage Company is a third-generation, family-owned business and the proud owner of Briggs & Riley.
- For over 30 years, Briggs & Riley has built a reputation for premium travel products, thoughtful innovation, and our industry-leading Simple As That® lifetime guarantee.
- Parts availability plays an important role in delivering on that promise. As our Warehouse & Parts Coordinator, you'll help ensure our repair centers, internal teams, and customers receive the parts they need accurately and on time.