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About the Role
Lead complex digital transformations for recognized brands by delivering highly technical software implementations at enterprise scale using Coveo's AI-powered platform. You will align business objectives, technical requirements, and project execution to ensure successful customer outcomes.
Responsibilities
- Lead the implementation of Coveo's platform by defining project scope, objectives, milestones, and success criteria.
- Act as the primary delivery lead and trusted advisor for customer stakeholders, driving alignment, decision-making, and accountability throughout the implementation lifecycle.
- Coordinate customer stakeholders, internal experts, and project resources while managing expectations throughout the engagement.
- Develop and maintain detailed project plans, proactively tracking budgets, timelines, dependencies, and deliverables.
- Manage project changes, assess impacts, and implement mitigation strategies to minimize delays and risks.
- Communicate project progress regularly to customers and internal stakeholders through status reports, governance meetings, and executive updates.
- Identify, assess, document, mitigate, and escalate risks when required to ensure successful project delivery.
- Partner closely with architects, developers, and technical customer stakeholders to translate business requirements into user stories and implementation decisions that maximize customer value.
Requirements
- At least 7 years of experience gathering requirements, producing technical documentation, and coordinating quality assurance activities.
- At least 3 years of experience managing large-scale information technology implementation projects.
- Strong understanding of the technical challenges associated with implementing cloud-based software solutions and web applications.
- Excellent stakeholder management, leadership, organizational, and communication skills in complex customer-facing environments.
- Ability to influence and collaborate effectively with developers, architects, business stakeholders, and executive sponsors.
- Strong English communication skills, as you will work primarily with English-speaking customers and stakeholders across North America and global markets.
Skills
- Agile delivery methodologies
- Jira
- Azure DevOps
- Project management certifications (PMP, Scrum Master, or equivalent)
- Web development
- Software engineering
- Enterprise search
- Indexing technologies
- Salesforce ecosystems
- Professional services automation tools (Certinia, Mavenlink)
Location
- North America
Work Type
- Full-time
Experience Level
- 7+ years of experience
- 3+ years of experience
About the Company
- Coveo is committed to providing accessible employment practices.
Equal Opportunity
- We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
- Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.