Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Flair Airlines is seeking a Platform Engineer (PSS) to support the configuration, integration, reliability, and development of its Passenger Service System (PSS) and related platforms. This role involves close collaboration with various teams to manage system changes, troubleshoot technical issues, and ensure the smooth operation of critical commercial functions like booking and ticketing.

Responsibilities

• Configure, maintain, and support Flair's Passenger Service System (PSS), including reservations, inventory management, and fares/pricing functionality.
• Build and maintain fare classes, booking rules, inventory controls, and ancillary product configurations.
• Administer user and role-based access for PSS applications.
• Apply and validate PSS platform patches, releases, and vendor-issued updates.
• Support and troubleshoot integrations between the PSS and Flair's booking website/e-commerce engine.
• Support and maintain distribution integrations with Global Distribution Systems (GDS), New Distribution Capability (NDC) channels, and online travel agencies (OTAs).
• Support integration of ancillary services and loyalty program functionality.
• Support integration with payment processing and fraud-screening systems.
• Develop, support, and troubleshoot industry-standard reservations and distribution messaging.
• Build and maintain APIs and integration points between the PSS and other Flair systems.
• Monitor message flow and data integrity between systems.
• Maintain integration documentation.
• Monitor PSS platform health, performance, and availability.
• Act as the technical escalation point for PSS-related incidents.
• Participate in major incident response and post-incident review.
• Support disaster recovery and business continuity planning for the PSS.
• Design and execute test plans for PSS configuration changes, integrations, and vendor releases.
• Manage the technical relationship with the PSS vendor.
• Participate in change management processes for all PSS-related changes.
• Prepare and maintain runbooks, configuration standards, and technical documentation.
• Provide technical training and support to Commercial, Revenue Management, and Service Desk teams.
• Perform additional duties as required to support business objectives.

Requirements

• Clear criminal record check and satisfactory references.
• Must be legally eligible to work in Canada without restriction.
• Must have a valid passport for travel across the airline's network.

Skills

• Strong understanding of airline reservations, distribution, and fares/inventory operations.
• Working knowledge of industry-standard reservations and distribution messaging (e.g., EDIFACT, PNR messaging, NDC) and airline data formats.
• Technical proficiency in APIs, system integrations, and troubleshooting message/data flow between systems.
• Comfort working with SQL and scripting (e.g., PowerShell, Python).
• Strong analytical and problem-solving skills.
• Excellent communication skills.
• Ability to manage multiple priorities and respond to time-sensitive, revenue-critical issues.
• Capability to independently identify solutions and drive improvements.

Location

• Edmonton (YEG)
• Calgary (YYC)
• Vancouver (YVR)
• Toronto (YYZ)

Work Type

• Full-time
• On-site

Experience Level

• Minimum of three (3) to five (5) years of experience supporting a Passenger Service System (PSS), airline reservations system, or other airline commercial operational platform.
• Hands-on experience with airline distribution channels, such as GDS, NDC, or OTA integrations.
• Experience supporting fares, inventory, and ancillary/loyalty configuration within a PSS or reservations environment is strongly preferred.
• Experience developing and maintaining APIs and system-to-system integrations.
• Experience conducting UAT and supporting production releases and cutovers in an operational environment.
• Experience in an airline, travel, or e-commerce environment is strongly preferred.

Education Level

• Bachelor's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience.
• Relevant certifications in systems administration, integration, or IT service management (e.g., ITIL) are considered an asset.

Salary/Compensations

• A salary that reflects your experience and contributions.

Benefits

• Competitive medical and dental coverage
• Disability insurance
• Life insurance
• Employee and family assistance program
• Pension plan with employer-matched contributions
• Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.

About the Company

• Flair Airlines is committed to making air travel affordable for everyone and is Canada’s most reliable airline, offering real value.
• The company is expanding its network, increasing flight frequencies, and introducing more services.
• Flair Airlines prioritizes its teams by cultivating a supportive, collaborative work environment filled with opportunities for growth.
• Investing in people is at the heart of what they do.
• They are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

Equal Opportunity

• Flair is committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent.
• We encourage candidates from all backgrounds to apply.
• If you need accommodation during the selection process, just let us know.