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About the Role
The Front Desk Agent serves as a vital ambassador for Villa Roma Resort, performing essential guest service duties in a dynamic hospitality environment. This position combines clerical responsibilities with customer service excellence, requiring both organizational capabilities and interpersonal skills to maintain the highest standards of guest satisfaction. The role demands up-to-date knowledge of resort resources, facilities, and rate information to provide prompt and accurate service to our guests.
Responsibilities
- Process guest arrivals and departures according to established protocols
- Coordinate luggage assistance services for arriving and departing guests
- Maintain accurate guest records and reservation details
- Schedule additional activities and amenities for guests
- Provide knowledgeable responses about resort facilities and services
- Support guest needs throughout their stay
- Handle all guest payment transactions accurately
- Process credit card verifications and authorizations
- Generate and review guest folios and bills
- Manage cash drawer operations
- Post charges and payments to guest accounts
- Reconcile daily transactions
- Operate switchboard and direct calls appropriately
- Sort and distribute incoming mail
- Prepare required operational reports
- Maintain organized filing systems
- Coordinate with all resort departments as needed
- Support reservation operations
- Document guest requests and concerns
- Maintain appearance and cleanliness of lobby area
- Monitor coffee station supplies and presentation
- Ensure front desk area remains organized and professional
- Report any maintenance or cleanliness issues promptly
Requirements
- High school diploma or equivalent
- Advanced typing and computer skills
- Strong mathematical aptitude
- Professional phone etiquette
- Excellent verbal and written communication abilities
- Ability to multitask in a fast-paced environment
- Prior hospitality industry experience
- Customer service experience: 1 year
- Clerical experience: 1 year
- Knowledge of hotel property management systems
- Experience handling cash and credit card transactions
- Extended periods of standing
- Continuous computer operation
- Clear speaking voice for guest interaction
- Basic lifting and carrying up to 25 pounds
- Manual dexterity for computer and equipment use
- Weekend and holiday scheduling required
- Must maintain schedule flexibility
Skills
- Guest service focus
- Attention to detail
- Professional demeanor
- Team collaboration
- Problem-solving ability
- Time management
- Basic accounting skills
- Organizational capability
Work Type
- Full-time
- Part-time
Education Level
- High school diploma or equivalent
Salary/Compensations
- $18.00-$22.00 per hour
About the Company
- Villa Roma Resort is a dynamic hospitality environment.