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About the Role

The Senior IT Technician provides on-site technical support for Century Mold’s Rochester, NY facilities, ensuring end-user systems, manufacturing technology, infrastructure, and business applications operate reliably and securely. This role serves as an experienced, hands-on member of the IT Operations team, resolving technical issues independently and coordinating with internal specialists, external vendors, and managed service providers.

Responsibilities

Provide on-site Tier 2 and Tier 3 support for workstations, mobile devices, printers, servers, business applications, and production systems.
Troubleshoot and resolve hardware, software, connectivity, authentication, and performance issues across office and manufacturing environments.
Administer Microsoft 365, Active Directory, Entra ID, user accounts, security groups, permissions, and related access controls.
Deploy, configure, maintain, and replace laptops, desktops, peripherals, and other endpoint equipment.
Support endpoint management, software deployment, patching, configuration compliance, and security remediation activities.
Diagnose network issues involving switches, wireless access points, VLANs, firewalls, cabling, and internet connectivity, escalating advanced issues when appropriate.
Support local servers, network equipment, conference-room technology, cameras, access-control systems, and other facility technology.
Assist with cybersecurity operations, including vulnerability remediation, incident response, log review, access reviews, and implementation of security controls.
Support compliance activities associated with CMMC, ISO 27001, and company security standards.
Coordinate with managed service providers, vendors, and remote IT personnel to resolve incidents and complete technical projects.
Participate in hardware refreshes, system rollouts, infrastructure upgrades, site deployments, and other IT initiatives.
Create and maintain technical documentation, asset records, support procedures, system configurations, and network diagrams.
Provide professional, customer-focused support while communicating clearly with both technical and non-technical employees.
Train users on company systems, security practices, and approved technology tools.
Manage assigned work independently, prioritize competing demands, and take ownership of issues through resolution.
Participate in after-hours maintenance or incident response and travel to other Century Mold locations as needed.

Requirements

Experienced, hands-on IT professional capable of quickly understanding unfamiliar environments, identifying necessary actions, and taking ownership through resolution.
Broad technical background supporting users, endpoints, Microsoft platforms, infrastructure, and business systems.
Sufficient networking knowledge to troubleshoot connectivity issues and work effectively with internal specialists and service providers.
Comfortable supporting both office and manufacturing environments, balancing urgent operational issues with planned maintenance and project work.
Ability to communicate clearly, document work, and provide dependable support without constant direction.
Adaptable, security-minded, and willing to learn Century Mold’s specific technologies while applying an established foundation of practical IT experience.
Must qualify as a U.S. Person under applicable federal regulations and Century Mold’s contractual requirements.
Must be eligible to access systems and information containing Controlled Unclassified Information (CUI).

Skills

Desktop support
Microsoft environments
Endpoint administration
Server support
Printer support
Network troubleshooting
Microsoft 365 administration
Active Directory administration
Entra ID administration
Access management
Cybersecurity remediation
Technology deployment
Documentation
Infrastructure project support
Vulnerability remediation
Incident response
Log review
Access reviews
Security control implementation
CMMC compliance support
ISO 27001 compliance support
Switch troubleshooting
Wireless access point troubleshooting
VLAN troubleshooting
Firewall troubleshooting
Cabling troubleshooting
Internet connectivity troubleshooting
Server support
Network equipment support
Conference-room technology support
Camera system support
Access-control system support
User training

Location

Rochester, NY

Work Type

On-site
Full-time

Experience Level

Senior

Salary/Compensations

Market competitive based on relevant years of experience and skills

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
401(k) matching
HSA contributions
Annual bonus program
Paid vacation
Paid holidays

About the Company

Century Mold has a significant North American footprint with five manufacturing facilities, two sales and engineering offices, and a Tool Shop, supporting sales of over $220 million.
At Century Mold, we don't just mold parts; our customers come to us with their toughest challenges, and we mold solutions.
The plastics industry is full of challenges, and the Century Mold team prides itself on its problem-solving capabilities.
We strive to provide and deliver more not only for our customers but for our team as well.

Equal Opportunity

Century Mold is an equal opportunity employer and affords equal consideration to all qualified applicants for all positions without regard to race, color, creed, religion, ancestry, citizenship, national origin, age, gender, sexual orientation and gender identity, disability, marital status, military or veteran status, predisposing genetic characteristics, domestic violence victim status, or any other status protected under local, state, or federal laws.
Century Mold offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process to accommodate a disability, you may request accommodation at any time by contacting the Human Resources Department.