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About the Role

Unity House of Troy is seeking a highly organized, dependable, and service-oriented Administrative Assistant to support the day-to-day operations of our Property Department. This role is for someone who will provide administrative support and keep multiple priorities moving for our Property Department.

Responsibilities

• Provide administrative support to the Property Department.
• Manage multiple priorities including leases, tenant files, inspections, applications, invoices, work orders, and deadlines.
• Communicate professionally and respectfully with tenants, applicants, vendors, contractors, staff, and community partners.
• Review paperwork and records thoroughly, identify missing or incorrect information, and follow up on outstanding documentation and compliance requirements.
• Take ownership of requests and issues from initial inquiry through completion.
• Distinguish between emergency maintenance concerns, critical compliance or lease deadlines, and routine matters.
• Handle tenant financial information, housing applications, personal information, employee information, and other confidential records with confidentiality and professionalism.
• Identify issues, research potential solutions, take appropriate action, and escalate matters when necessary.
• Work collaboratively with Property Managers, leasing staff, maintenance, compliance, accounting, and outside vendors.
• Ensure efficient property operations and quality service to residents.
• Track lease renewals, recertifications, inspections, notices, vendor documentation, work orders, and other time-sensitive requirements to ensure deadlines are met.

Requirements

• High school diploma or GED required.
• Clean & valid NYS Driver License required.

Skills

• Strong organizational skills
• Excellent communication skills
• Exceptional attention to detail
• Strong follow-through
• Ability to prioritize
• Customer-service mindset
• Confidentiality and professionalism
• Technology proficiency (email, Microsoft Office, spreadsheets, electronic filing systems, online applications, property-management software)
• Problem-solving skills
• Team-oriented approach
• Knowledge of housing and property-management practices
• Commitment to Fair Housing
• Deadline-driven and dependable
• Previous experience in property management, affordable housing, supportive housing, or a housing-related administrative role (preferred).
• Familiarity with Low-Income Housing Tax Credit (LIHTC) properties and compliance requirements (preferred).
• Experience working with HUD, HCR, or other affordable housing programs (preferred).
• Experience with property-management or housing software (preferred).
• Experience working with tenant files, income certifications, recertifications, leases, inspections, or housing applications (preferred).
• Knowledge of Fair Housing requirements and affordable housing compliance practices (preferred).
• Experience in affordable housing or LIHTC property management is highly valued, but candidates with strong administrative, customer service, and organizational experience who are eager to learn will be considered.

Location

• Rensselaer County

Work Type

• Full-time

Experience Level

• Entry-level
• Mid-level

Education Level

• High school diploma or GED

Benefits

• Generous time off benefits
• 13 paid days off in your first year for full-time employment (increases every year)
• 56 hours of NYS Sick Leave
• 12 paid holidays plus 2 floating holidays
• Major medical leave
• Medical/dental/vision/life insurance
• 403b contributions after one year
• Gym discounts
• Tuition discounts
• Cell phone discounts
• 50% reduction in childcare tuition at A Child's Place

About the Company

• Unity House is a Rensselaer County-based human service agency that provides a wide range of services to meet the otherwise unmet needs of people in our community who are hurting and struggling.
• We assist those who are living in poverty, adults living with mental illness or HIV/AIDS, victims of domestic violence, and children with developmental delays.
• We work to achieve social justice in our community and to create a better understanding of those we serve.

Equal Opportunity

• As An Equal Opportunity Employer, we commit ourselves to recruiting, hiring, training, and promoting persons in all job classifications without regard to race, color, age, sex, creed, disability, gender identity or expression, sexual orientation, predisposing genetic characteristics, national origin, domestic violence victim status, familial status, marital status, military status, pregnancy related condition, arrest and/or criminal conviction record, or any other category protected by law, unless based upon a bona fide occupational qualification or other exception.