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About the Role

The IT Systems Coordinator provides technical support and systems coordination for Christie Ossington Neighbourhood Centre’s digital infrastructure, responding to day-to-day technical support requests, assisting with hardware and software maintenance, supporting device management, and contributing to digital workflow development.

Responsibilities

• Provide Tier 1 technology support to staff across CONC locations.
• Respond to support tickets through the organization’s helpdesk system and troubleshoot common technology issues.
• Assist staff with password resets, multifactor authentication, Microsoft 365 applications, printers, and device connectivity.
• Document troubleshooting steps and solutions to support knowledge sharing.
• Assist with administration of Microsoft 365 systems including Teams, SharePoint, and Outlook.
• Support user account setup, permissions management, and access requests.
• Maintain and update device management systems including Intune or other mobile device management platforms.
• Support system configurations and updates under the direction of the IT Specialist.
• Assist with setup and configuration of laptops, desktops, and other devices.
• Maintain hardware inventory and asset tracking systems.
• Troubleshoot common hardware issues including device performance and component replacement where appropriate.
• Support device preparation and configuration for new staff onboarding.
• Monitor and respond to incoming requests through the organization’s helpdesk system.
• Maintain documentation within the technical knowledge base.
• Encourage staff to use official technology support channels and approved software platforms.
• Assist with development and improvement of internal digital processes using tools such as SharePoint and low-code workflow tools.
• Support teams transitioning from manual processes to digital workflows.
• Assist departments in implementing technology solutions that improve operational coordination.
• Work collaboratively with the IT Specialist and operational departments to support internal technology needs.
• Communicate technical information clearly to non-technical staff.
• Assist implementation of new technology systems and internal tools.

Requirements

• 1–3 years of experience in technical support, IT administration, or systems coordination roles.
• Experience supporting Microsoft 365 environments.
• Experience troubleshooting hardware and software issues.
• Experience working with helpdesk or ticketing systems.
• Experience supporting device management environments such as Intune or other MDM platforms is an asset.
• Occasional lifting of equipment such as computers or monitors.
• Work involves frequent interaction with staff requiring technical support.

Skills

• Strong technical troubleshooting and problem-solving skills.
• Ability to communicate technical concepts clearly to non-technical staff.
• Strong organizational skills with the ability to manage multiple support requests.
• Attention to detail and ability to document technical processes clearly.
• Proficiency with Microsoft 365 tools.
• Interest in improving operational systems and digital workflows.

Location

• Rexdale Shelter

Work Type

• Onsite
• Travel between CONC sites may be required

Experience Level

• 1-3 years

Education Level

• Post-secondary education in Information Technology, Computer Systems, or a related field preferred.
• Relevant certifications related to Microsoft systems administration or device management are considered an asset.

About the Company

• Christie Ossington Neighbourhood Centre (CONC) is a multi-service community organization supporting individuals and families through shelter, housing, food security, and community-based programs across Toronto.
• Our work is rooted in dignity, respect, and a commitment to meeting people where they are.
• We strive to create a workplace where staff feel supported, valued, and able to contribute meaningfully to their communities.

Equal Opportunity

• CONC is committed to equity, diversity, and inclusion in our workplace.
• We encourage applications from individuals who reflect the diversity of the communities we serve, including those from equity-deserving groups.
• Accommodation is available upon request throughout the recruitment process.