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Responsibilities

• Open and close site premises, maintaining security according to site protocols.
• Manage the appointments system and e-consult triage system.
• Perform document scanning and process referrals and letters.
• Call patients and book appointments.
• Process telephone requests for appointments, directing callers to the appropriate healthcare professional.
• Update patient records and record information per project guidelines.
• Take and relay messages and information.
• Initiate contact with and respond to requests from patients, team members, and healthcare agencies.
• Handle clinical waste.
• Participate in team meetings and contribute to process improvement.
• Monitor appointment system effectiveness and report issues to the lead/Practice Manager.
• Collaborate with staff for smooth operations.
• Participate in pilot initiatives.
• Provide exceptional service to patients and external contacts, addressing needs promptly.
• Maintain a calm and helpful demeanor under pressure.
• Perform ad-hoc duties as allocated.
• Register patients on EMIS community.
• Schedule, reschedule, and cancel patient appointments efficiently.
• Answer and direct incoming telephone calls professionally.
• Respond to inquiries, take messages, and ensure timely communication.
• Maintain accurate and up-to-date patient records.
• Create and send Discharge Summaries and other investigation forms/referrals electronically.
• Contribute to conducting audits.