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About the Role

The Supervisor of Vendor Management manages and evaluates third-party vendor partners to ensure quality, compliant, and cost-effective delivery of collections and customer service. This role builds and maintains vendor performance frameworks, conducts operational audits, and uses data analysis to guide decision-making and drive continuous improvement. The Supervisor serves as the primary liaison between internal leadership and vendor partners, managing risk and maintaining strong working relationships across multi-site, multi-state operations.

Responsibilities

Manage and evaluate third-party vendor partners to ensure quality, cost-effective, and timely delivery of collections and customer service across a multi-state customer base.
Conduct operational audits and business reviews to assess vendor performance, identify risk, and implement corrective action.
Analyze vendor performance data and report findings and recommendations to leadership.
Build and maintain performance scorecards and reporting tools to track quality, efficiency, and service-level metrics.
Identify potential operational and compliance risks and implement mitigation strategies to protect service quality and regulatory standing.
Develop and mentor vendor-side team leaders and analysts to strengthen operational execution and accountability.
Partner with internal leadership to align vendor strategy with broader collections and customer service objectives.

Requirements

Extensive experience in collections operations, customer service, or vendor management, ideally within consumer finance or lending.
Demonstrated success managing outsourced or third-party vendor relationships.
Strong understanding of collections compliance requirements and repossession processes.
Proficiency in Power BI and Microsoft Suite.
Proven ability to lead, coach, and develop team leaders and analysts.

Skills

Vendor Performance Management
Collections Operations
Risk Identification & Mitigation
Regulatory Compliance
Performance Reporting & Analytics
Contract & Relationship Management
Process Improvement
Team Development
Microsoft Suite
Power BI

Location

London, KY Office

Work Type

Hybrid
Full-time

Salary/Compensations

$65,000-$85,000 USD

Benefits

Flexible Paid Time Off Program
Medical
Dental
Vision
Life Insurance
Disability
Other voluntary coverages
401k program with company match

About the Company

Attain Finance Supports Equal Employment Opportunity. Attain Finance (dba Cash Money®, LendDirect®, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations.

Equal Opportunity

We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline.
Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works.
In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.