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About the Role
Decagon is seeking its first Total Rewards leader to establish and manage programs for attracting, rewarding, and retaining top talent. This role involves designing compensation and benefits structures from scratch, structuring equity programs, and acting as the strategic expert on total rewards, collaborating with founders, People leadership, and Finance.
Responsibilities
- Design and own Decagon's total compensation philosophy, including salary bands, equity guidelines, bonus structures, and benefits programs
- Build and maintain a job architecture and leveling framework that creates consistency and clarity across the company
- Lead annual and mid-year compensation review cycles, partnering closely with Finance and People Business Partners
- Own all equity program administration — from grant processes and refresh cycles to employee education and vesting communications
- Manage our benefits programs end-to-end, including open enrollment, broker relationships, and ongoing plan design
- Serve as the internal expert on comp and benefits compliance (FLSA, ACA, state-level requirements, etc.)
- Partner with Recruiting to build compelling, competitive offers and ensure we're winning top talent at every level
- Develop clear communications that help employees understand and value their total compensation package
Requirements
- 6+ years of experience in compensation, benefits, or total rewards at a high-growth tech or SaaS company
- Experience building or significantly rebuilding compensation structures, job architecture, and leveling frameworks, ideally in a fast-moving, pre-IPO environment
- Deep expertise in equity compensation (option plans, RSUs, refresh cycles) and experience supporting equity education and communications for employees
- Experience designing and administering competitive benefits programs, including medical, dental, vision, 401(k), and ancillary programs, while managing vendor relationships and renewals
- Data-driven approach using market data (Pave, Levels.fyi, etc.) to anchor decisions and build clean, defensible comp models
- Experience partnering with Finance on headcount planning, comp accruals, and total compensation cost modeling
- Strong communication skills to distill complex comp concepts for employees, managers, and executives
- Ability to thrive in ambiguity and move quickly without sacrificing rigor
Skills
- Compensation
- Benefits
- Total Rewards
- Equity compensation
- Job architecture
- Leveling frameworks
- Compensation modeling
- Vendor management
- HR tech
- Compensation tooling
Location
- In-office
Work Type
- Full-time
Experience Level
- 6+ years of experience
- Leadership experience is a plus
- Experience at a company that scaled from ~100 to 500+ employees
- Experience with executive compensation
- Experience with board-level reporting
- Experience supporting international expansion
Salary/Compensations
- $200,000 - $260,000 + Equity
Benefits
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office
- Take what you need vacation policy
About the Company
- Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
- Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
- We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
- We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
- We’re an in-office company, driven by a shared commitment to excellence and velocity.
- Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.