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About the Role

The Mechanical Shop Manager coordinates daily activities for the Controls, Heating, Air Conditioning, Ventilation, Mechanical, and Refrigeration Shops. This role serves as the primary contact for university customers, managing work order status, ensuring efficient repair services, system monitoring, preventative maintenance planning, procurement, inventory control, and coordinating technical trades staff. The manager also oversees third-party service contractors when needed.

Responsibilities

Ensures mechanical shop is staffed and organized to maximize the strength of multiple trade disciplines and technicians.
Collaborates with support teams including trade supervisors, directors, engineers, user groups, and customers.
Manages backlog levels by trade area, evaluating, updating, and developing new standard procedures to prioritize work.
Supervises and/or coordinates activities of staff and maintenance personnel engaged in maintenance, renovation, central utility plant/infrastructure operation, and other facility activities.
Manages after-hours on-call staff, including scheduling, ensuring coverage, and serving as a main contact for emergencies.
Establishes and documents building needs in consultation with the management team.
Utilizes reports, building inspection evaluations, and work order information to identify and prioritize deferred maintenance projects.
Establishes scopes of work and develops estimates for deferred maintenance projects.
Assists in the development of three to five-year deferred maintenance plans.
Provides support and assists in the development and implementation of the University’s energy conservation programs.
Participates in the review of all University capital project plans and specifications to determine operational impact.
Leverages key performance indicators (KPIs) to enhance operational efficiency, managing and evaluating staff performance and work quality.
Develops and implements a strategic University-wide plan for HVACR and control technicians to improve service calls and customer satisfaction.
Fosters a culture of accountability and ownership in all aspects of work performed.
Reviews and/or develops scope of work, cost estimates, schedules, contingencies, and project risks for renovation and maintenance projects.
Obtains necessary permits and agency approvals for renovation or maintenance projects.
Monitors project associated costs, coordinates resources, documents scope changes, and tracks KPIs.
Assures compliance with all Federal, State, Local, and University safety policies, building codes, fire codes, and environmental regulations.
Supports training programs for trades employees.
Maintains working knowledge of the management and removal of regulated materials including asbestos, mold, lead, silica, and PCBs.
Establishes a procurement program to support staff operations with required contract services and materials.
Determines the optimum level of parts and supply inventories.
Develops Requests for Proposals and works with purchasing or capital procurement to establish contracts.
Develops and controls operating budgets for the shop.
Periodically audits work orders to ensure proper labor and material charges.
Ensures staff are organized effectively and knowledgeable of assigned responsibilities.
Maintains a supportive coaching style emphasizing professional development.
Participates in the selection and hiring of staff, supervises, trains, and evaluates assigned staff members.
Follows progressive disciplinary procedures in conjunction with management.
Participates in fact-finding activities and grievances, ensuring follow-through on all required procedures.
Implements a formal communications program with key stakeholders.
Monitors and tracks customer satisfaction.
Interacts with Facilities and the campus community in a customer-friendly, professional, and cooperative manner.
Provides support to the department’s continuous improvement program.
Continuously improves department work methods, procedures, and systems.
Operates University-owned motor vehicles to various work sites.
Performs other duties as assigned.

Requirements

Bachelor’s degree in Mechanical Engineering, Facilities Management, Construction Management, or related field and five (5) years of related experience; OR an Associate’s degree and seven (7) years of related experience; OR nine (9) years of progressively responsible experience in management, mechanical systems maintenance, HVACR, or facilities operations.
At least one (1) year of experience must include serving as a manager or supervisor of a moderate-sized department or unit.
Leadership skills and experience showing significant accomplishments in improving the operational efficiency of a large crew.
Experience planning and responding to emergency failures in buildings with technically sophisticated systems and infrastructure.
Thorough understanding of failure modes of Modern Mechanical systems including HVACR, Controls and components and the consequences of the failures.
Thorough understanding of Planning, Procurement, Scheduling and Field Execution processes.
Must be able to create a scope of work and read and interpret complex engineering/architectural drawings and contract documents.
Extensive working knowledge of HVACR, and Controls equipment and computerized systems.
Experience troubleshooting building and mechanical systems problems and the ability to make recommendations to mitigate systemic issues.
Demonstrated ability to work without supervision to resolve problems of both a technical and administrative nature.
Experience managing personnel to include activities such as hiring and interviewing for multiple trades.
Must be proficient in the use of computers and have skills in MS Office applications such as word processing, spreadsheets, databases, electronic mail, internet applications and computerized maintenance management software programs.
Must have the ability to positively interact with a variety of individuals through direct and non-direct interactions and communications to build relationships with a broad spectrum of customers.
Must have the ability to communicate effectively in both oral and written communication with a diverse audience both internal and external to the University.
Must have the ability to prioritize the importance of assets and maintenance tasks and link to strategic goals.
Must possess a current driver's license.
Must be willing and able to work occasional evening and weekend hours and be on-call to report to work during emergency closures, inclement weather or significant events that affect campus operations.
Experience working in a unionized environment.
Experience at a large college or university or other organization of similar size and complexity.
Familiarity with quality assurance methods.
Demonstrated experience using programs such as Computer Maintenance Management Systems (CMMS) such as TMA and strong technical skills to work with database programs and/or enterprise applications.
Knowledge of applicable laws, regulations and nationally recognized standards and guidelines, as related to OSHA, NFPA, EPA etc.
Familiarity with the International Building Code’s mechanical provisions.
Working knowledge of AutoCad and the capability to use for take-offs.
Demonstrated skill set for estimating resource hours, material, and sequencing for maintenance tasks.
Line management experience directly supervising trade crews in a 24/7/365-day operation.

Skills

Mechanical Engineering
Facilities Management
Construction Management
Management
Mechanical Systems Maintenance
HVACR
Facilities Operations
Leadership
Operational Efficiency
Emergency Response
Mechanical Systems
HVACR
Controls
Planning
Procurement
Scheduling
Field Execution
Scope of Work Creation
Engineering Drawings Interpretation
Architectural Drawings Interpretation
Contract Documents Interpretation
Computerized Systems
Troubleshooting
Problem Resolution
Personnel Management
Hiring
Interviewing
MS Office
Word Processing
Spreadsheets
Databases
Electronic Mail
Internet Applications
Computerized Maintenance Management Software (CMMS)
Communication
Customer Service
Asset Prioritization
Maintenance Task Prioritization
Strategic Goal Alignment
Unionized Environment
Quality Assurance
TMA (CMMS)
Database Programs
Enterprise Applications
OSHA
NFPA
EPA
International Building Code
AutoCad
Resource Hour Estimation
Material Estimation
Task Sequencing

Location

Amherst

Work Type

Full time
Onsite

Experience Level

5 years of related experience
7 years of related experience
9 years of progressively responsible experience
1 year of management or supervisor experience
Extensive working knowledge
Demonstrated ability
Experience managing personnel
Proficient in the use of computers
Line management experience

Education Level

Bachelor’s degree in Mechanical Engineering, Facilities Management, Construction Management, or related field
Associate’s degree

Salary/Compensations

Pay Grade: PSSAP Grade 31

About the Company

Executive Area: Administration and Finance
College/School/MBU: Facilities Management
Department: Building Maintenance