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About the Role
As an OSL Samsung Assistant Sales Manager, you will support the Sales Manager in ensuring that your store delivers excellence in Customer Experience and Operations, support the Samsung brand, add value, and meet our collective business goals. You will lead by example and always create an environment where team members feel valued, can grow, and function well as a team.
Responsibilities
- Support all aspects of sales, customer service and staff development.
- Partner with Sales Manager to create strategies that drive sales across multiple categories including; wireless devices, tablets, wearables, home automation products, televisions, accessories and services.
- Recruit, train, assign, schedule, coach, and manage employees to achieve multi-product sales performance, outstanding customer experience and operational objectives.
- Coach staff on compliance with sales standards and programs and utilize performance management strategies.
- Teach employees to uncover customers’ needs through skilled questions, perception and empathy, escalating any issues as required.
- Create an effective store environment with the maintenance of merchandising standards.
- Participate in weekly store meetings, ensuring team members are up to date on policies and procedures including loss prevention and inventory management protocols.
- Create an open-door environment, upholding professionalism and integrity at all levels.
Requirements
- Minimum 2 years of retail management experience.
- Embody the Samsung brand in every interaction with customers and show genuine care for their needs.
- High level of interpersonal and customer skills to work with others, motivate employees, and assign work as required.
- Strong management, coaching, and leadership abilities developed in a retail organization; within the wireless or electronics sector is considered an asset.
- Ability to identify top talent and proactively recruit, select and hire team members.
- Ability to strategically build a team with supporting succession and performance management plans.
- Detail-oriented and results-focused individual with a proven ability to manage multiple priorities with a sense of urgency.
- Effective decision-maker and problem-solver with strong customer service orientation towards consumers and direct reports.
- Keen eye for merchandising, inventory management, and creating effective store design.
- Ability to drive sales, achieve operational performance standards, and drive excellence in customer service.
- Flexible to work beyond traditional business hours, holidays, evenings and weekend periods, based on retail business needs.
Skills
- Sales
- Customer Experience
- Operations
- Brand Support
- Staff Development
- Recruiting
- Training
- Coaching
- Performance Management
- Merchandising
- Inventory Management
- Loss Prevention
- Interpersonal Skills
- Customer Service
- Leadership
- Problem-Solving
- Decision-Making
Location
- Sherway Gardens, Etobicoke, ON
Work Type
- Full-time
Experience Level
- Retail Management Experience
Salary/Compensations
- $50,000-$60,000 plus bonuses
Benefits
- Competitive base salary plus bonuses
- Exciting incentive programs
- Comprehensive health and dental plans
- Discounts on the latest electronics
- Great employee referral program
- Ongoing continuous training (online and in classroom)
- Local, regional, and national career growth opportunities
About the Company
- OSL Retail Services is a people-focused company that's at the top of its game, with a culture built on passion, great customer service, and long-term relationships. Proud Platinum Winner of Canada’s Best Managed Companies (8 consecutive years).
- Samsung is a global leader in technology, opening new possibilities for people everywhere. Samsung and OSL have teamed up to operate the Samsung Experience Stores across Canada.
Equal Opportunity
- OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.
- As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment and/or hiring manager team. If you have questions or concerns about this process, please feel free to contact us at info@oslrs.com.