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About the Role

In the Inside Sales (Customer Support) Representative role, you will support the laryngectomy community by delivering high-quality customer service through inbound and outbound calls. You will build relationships with customers, identify opportunities to educate and recommend appropriate products, and support sales growth through proactive follow-up. Responsibilities include order entry and processing, providing technical product support, resolving customer issues, coordinating order workflows, maintaining accurate customer records, and performing daily activities in accordance with departmental standards and quality procedures.

Responsibilities

Develop and manage sales leads through the sales cycle
Develop and implement Direct to Consumer (DTC) Marketing plans
Work with Territory Sales Managers to plan and organize patient meetings and courses
Complete customer outreach and contact potential new customers referred by outside leads, doctors’ orders, insurance info, web shop inquiries, etc.
Proactively contact all customers that have not placed an order in the last month to sell customer new products
Contact customers with up-selling, cross selling and consultative selling opportunities
Contact new customers after first order
Work with outside sales reps on DTC activities
Increase HME sales through customer follow-up
Follow-up on all sample distributions to patients
Solicit new customers through direct leads and cold calls
Respond to every voicemail, email, or internal customer within four hours
Act as a backup to team members when they are out of the office
Process existing customer sales orders according to department instructions and quality procedures
Maintain departmental standards for one-call resolutions and minimal calls to voicemail.

Requirements

2 + years of experience of sales or relevant customer service experience.
HS Diploma or GED
Must be bilingual in Spanish

Skills

Ability to recognize prospects, present products, and close sales.
Excellent customer service skills and a professional attitude.
Strong communication skills/phone etiquette.
Ability to work in a team environment a must.
Ability to manage multiple tasks, prioritize them and pay attention to detail.
Demonstrated PC and keyboarding skills along with experience in Microsoft Office.

Location

New Berlin, WI

Work Type

Hybrid work-schedule
Hybrid or remote work-schedule

Experience Level

2 + years of experience of sales or relevant customer service experience.
Inside Sales experience strongly preferred.
Experience in Healthcare or medical device industry preferred.

Education Level

HS Diploma or GED
Bachelor Degree preferred.

Salary/Compensations

Competitive salary package

Benefits

Flexible work schedules with summer hours
Market-aligned pay
401k dollar-for-dollar matching up to 6% with immediate vesting
Comprehensive benefit plan offers
Flexible Spending Account (FSA)
Health Savings Account (HSA) with employer contributions
Life Insurance, Short-term and Long-term Disability
Paid Parental Leave
Employee Assistance Program
Wellness Resources
Training and Development
Tuition Reimbursement

About the Company

Atos Medical is a specialized medical device company and the clear market and technology leader for voice and pulmonary rehabilitation for cancer patients who have lost their voice box. We design, manufacture, and sell our entire core portfolio directly to leading institutions, health care professionals and patients. We believe everyone should have the right to speak, also after their cancer. That’s why we are committed to giving a voice to people who breathe through a stoma, with design solutions and technologies built on decades of experience and a deep understanding of our users.
Founded in 1986, Atos Medical is the global leader in laryngectomy care as well as a leading developer and manufacturer of tracheostomy products. We are passionate about making life easier for people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox®, Provox Life™ and Tracoe.
We know that great customer experience involves more than first-rate product development, which is why clinical research and education of both professionals and patients are integral parts of our business.
Our roots are Swedish but today we are a global organization made up of about 1400 dedicated employees and our products are distributed to more than 90 countries. As we continue to grow, we remain committed to our purpose of improving the lives of people living with a neck stoma.
Since 2021, Atos Medical is the Voice and Respiratory Care division of Coloplast A/S

Equal Opportunity

Atos Medical, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request reasonable accommodation to participate in the job application, please contact 800-217-0025.