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About the Role
The Senior UX Researcher will generate customer insights to shape product strategy, inform design decisions, and improve experiences across Foot Locker's digital ecosystem. This role reports to the Director of Experience Design and collaborates with Product Management, Engineering, and eCommerce stakeholders.
Responsibilities
- Develop and execute research plans aligned with product strategy, customer needs, and business priorities.
- Conduct qualitative and mixed-method research, including customer interviews, usability testing, surveys, concept testing, and journey mapping.
- Synthesize research findings into actionable insights and recommendations that influence product strategy and design decisions.
- Partner cross-functionally throughout discovery, design, and delivery to ensure customer insights are embedded in the product development lifecycle.
- Present research findings through compelling storytelling tailored to a variety of audiences.
- Help scale research practices, repositories, and best practices across the Experience Design organization.
- Mentor designers and cross-functional partners on research methods and customer-centered thinking.
Requirements
- 4+ years of UX research experience within digital product organizations, retail / eCommerce experience preferred.
- Expertise across qualitative research methods, with experience leveraging quantitative data to strengthen insights.
- Strong understanding of the end-to-end product development lifecycle.
- Excellent communication, facilitation, and storytelling skills.
- Experience collaborating across Product Management, Design, Engineering, Analytics, and business stakeholders.
- Proficiency with modern research and collaboration tools, including Dscout, Dovetail, Miro, Figma, or similar platforms.
- Cameras must be on for all virtual interviews.
- AI tools are strictly prohibited during interviews or assessments.
Skills
- Qualitative research methods
- Mixed-method research
- Customer interviews
- Usability testing
- Surveys
- Concept testing
- Journey mapping
- Quantitative data analysis
- Communication
- Facilitation
- Storytelling
- Collaboration
- Dscout
- Dovetail
- Miro
- Figma
Location
- Remote
Work Type
- Full-time
Experience Level
- Senior
Salary/Compensations
- $115,000 - $125,000
Benefits
- Employee Discount
- Paid Time Off
- Medical | Dental | Vision Coverage
- 401(k) | Roth 401(k)
- Life Insurance
- Flexible Spending Account
- Opportunities for Advancement
- Tuition Reimbursement for Qualified Courses
- Strong Company Culture
- Employee Resource Groups
- Short term incentives that align with individual and company performance
About the Company
- Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression.
- As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand.
- We’re looking for great people who want to influence culture and the generation that is shaping what’s next.
- Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the communities we serve.
- Come change the game with us. Apply today!
Equal Opportunity
- At this time, Foot Locker will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization)
- At Foot Locker, we value innovation, authenticity, and integrity in all that we do. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools, including ChatGPT, during interviews and assessments. To ensure a smooth and secure experience, please review the following guidelines: Cameras must be on for all virtual interviews. AI tools are strictly prohibited during interviews or assessments. We appreciate your understanding and cooperation as we work together to create a transparent and equitable hiring experience.