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About the Role

As a senior leader in the Conversational AI team, you will shape the future of customer interaction with the bank by designing and delivering scalable, reusable AI architectures. You will define technical direction, guide architecture decisions, and translate strategic priorities into an AI roadmap. Additionally, you will build capability by coaching a team of AI Engineers and leading the development of reusable AI platforms. Applied research and experimentation will be key to evaluating new technologies and maintaining the organization's edge in Conversational AI innovation.

Responsibilities

Design and deliver scalable, reusable architectures for high-volume customer engagement.
Define technical direction across multiple products, ensuring alignment with platform strategy, enterprise architecture, engineering standards, and responsible AI commitments.
Act as the leading technical authority for complex AI engineering challenges.
Guide architecture decisions, review solution designs, and influence implementation approaches.
Translate strategic priorities into an ambitious Conversational AI roadmap.
Build capability and create an environment where talented engineers can thrive.
Coach and develop a high-performing team of AI Engineers.
Lead the development of reusable AI capabilities and platforms.
Evaluate new technologies, identify high-potential use cases, and ensure the organization remains at the leading edge of Conversational AI innovation.

Requirements

Recognized expertise in GenAI and Agentic AI technology.
Experience creating novel solutions to real-world problems.
Experience successfully delivering AI systems to production.
Strong experience in NLP technologies such as generative AI, AI agents, chatbots, language models, transformers, vector stores, and search algorithms.
Experience in building and extending full conversational AI architecture from front end experience through AI services to back end system integrations.
Experience in understanding and applying ethical AI standards.
Ability to communicate technical concepts simply to senior leaders and partner teams.
Experience of working in a regulated environment.
Experience managing reliability, security, safety, and explainability risks.
Line management experience in coaching various levels of technical staff.
A relentless passion to learn more about AI and its real-world applications at scale.

Skills

GenAI
Agentic AI
NLP
Generative AI
AI agents
Chatbots
Language models
Transformers
Vector stores
Search algorithms
Conversational AI architecture
Ethical AI standards
Technical communication
AI
Responsible AI

Location

London
Manchester

Work Type

Hybrid Working
Job Share
Full-time

Experience Level

Senior leader
Senior

Salary/Compensations

£137,848 - £172,310
£137,848 - £189,541

Benefits

Generous pension contribution of up to 15%
Annual performance-related bonus
Share schemes including free shares
Discounted shopping
30 days’ holiday, with bank holidays on top
Range of wellbeing initiatives
Generous parental leave policies

About the Company

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good.
We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper.
Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.
With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.
Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Equal Opportunity

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns.
As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.