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About the Role
This role enables customer participation in the Mastercard global ecosystem, focusing on scaling the Mastercard network and upholding security and transparency. It offers opportunities to reshape and drive existing and new businesses, enhance ecosystem performance, and add value to participants through customer-facing interactions.
Responsibilities
- Accountable for all Franchise-related matters across Canada, including customer performance and compliance.
- Deliver customer training and address inquiries regarding Mastercard Franchise Standards.
- Promote innovation and build strong customer relationships.
- Engage in strategy development with the Canada Leadership team.
- Enable deals with new customers and customer segments.
- Drive performance optimization in the ecosystem.
- Lead and drive execution with internal stakeholders and external customers.
- Communicate and provide thought leadership across Canada and to customers.
- Identify non-performance trends and optimization opportunities using data and analytics.
- Act as a Franchise expert and advisor to Business/Product teams.
- Proactively engage and provide guidance on strategy and execution of initiatives.
- Serve as a trusted advisor for internal and external stakeholders on Franchise matters.
- Support stakeholders on payments fraud management, understanding customer procedures, and providing best practices.
- Develop and deliver training materials and solution-based sessions.
- Collaborate with Account and Product teams to enable new opportunities in core, commercial, multi-rail, and new customer segments.
- Drive resolutions and delivery of initiatives through cross-functional engagements at Country, Regional, and Global levels.
- Partner with Business Development, Product, Account Teams, Regulatory/Legal, Customer Risk, AML, and Customer Delivery to create and implement solutions.
- Ensure a risk-based approach for customer engagements and business initiatives.
- Stay informed about the regulatory landscape.
- Identify process efficiencies and improvements using automation and simplification technology.
- Participate in Country Management and/or Business meetings, communicating regional strategies, initiatives, and best practices.
- Ensure overall alignment across country, regional, and global levels.
Requirements
- Possess a business, risk/fraud management, compliance, or finance degree with relevant fraud and/or banking experience.
- Expert in data capture, analysis, and presentation.
- Ability to create Power BI interactive dashboards and reports.
- Possess a strategic and business mindset.
- Successful track record in payments, translating strategies into large scale programs and adapting them across business and/or markets.
- Demonstrated business acumen and learning agility.
- Ability to work in a high-paced team environment with multiple deliverables simultaneously.
- Ability to manage multiple priorities and initiatives while exercising sound judgment and flexibility.
- Self-motivated, people-centric and results-oriented.
- Demonstrated ability to work independently without direct supervision.
- Demonstrated teamwork.
- Possess strong analytical skills, detail oriented and ability to operate effectively in a complex global environment.
- Possess strong verbal and written communication/technical skills.
- Strong interpersonal skills - ability to influence/work cross functionally and across levels in a matrix organization.
- Abide by Mastercard’s security policies and practices.
- Ensure the confidentiality and integrity of the information being accessed.
- Report any suspected information security violation or breach.
- Complete all periodic mandatory security trainings.
Skills
- Fraud management
- Banking
- Data capture
- Data analysis
- Data presentation
- Power BI
- Strategic mindset
- Business mindset
- Payments
- Program management
- Business acumen
- Learning agility
- Teamwork
- Analytical skills
- Detail-oriented
- Communication skills
- Interpersonal skills
- Influencing skills
- Cross-functional collaboration
- Information security
- Regulatory landscape knowledge
Location
- Canada
Work Type
- Full-time
Experience Level
- Director
Education Level
- Business degree
- Risk/fraud management degree
- Compliance degree
- Finance degree
Salary/Compensations
- CAD 138,000 - 221,000
Benefits
- May be eligible to participate in a discretionary annual incentive program.
About the Company
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
- We are helping build a sustainable economy where everyone can prosper.
- We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
- Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
- The Franchise model has been the cornerstone of our success for nearly 60 years, fostering trust and confidence in our brand.
- It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional as well as new payment flows.
- We ensure that everyday hundreds of millions of consumers and merchants make payments and accept payments with complete peace of mind.
- The Franchise team shapes the payments ecosystem by setting standards, onboarding new participants, resolving disputes, and ensuring the safety and integrity of our network.
- We are committed to ensuring we have a long-term, healthy, and sustainable ecosystem that supports the continued growth of Mastercard.
- Be part of a team that is not just leading but redefining the world of payments.
Equal Opportunity
- Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
- We hire the most qualified candidate for the role.
- In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.
- Do not include any medical or health information in this email.
- The Reasonable Accommodations team will respond to your email promptly.