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About the Role
Our wonderful team is the voice of Abel & Cole to our customers, and the voice of our customers to Abel & Cole. Whether it’s over the phone, on email or through social media, we’re looking for someone who will help us deliver exceptional customer experience at every touchpoint. You’ll have a real impact as part of a team who are high energy, collaborative, and genuinely care about the mission to do food right. This is a fixed term contract role, for a period of 3 months to support during the Christmas period with the possibility of a permanent contract at the end.
Responsibilities
- Delivering an incredible customer experience by assisting our customers quickly, confidently, and accurately over the phone and email
- Representing our brand as warm, genuine and knowledgeable
- Adhere to the Quality Framework, meeting our performance targets and benchmarks for quality
- Act as an ambassador for our B Corp values: make all decisions with our social and environmental impact in mind and look for opportunities, no matter how small, to use our business as a force for good
Requirements
- Previous customer service experience is desirable, but not essential
- Basic IT skills, as appropriate systems training will be provided
- You take great pride in your work and have high personal standards
- You’re eager to learn, progress and make the most of every development opportunity
- You’re a people person, able to build rapport quickly, collaborate with others, and have a positive ‘can do’ mindset
- You’re a foodie and have an interest in what Abel & Cole stands for
- You will need to be available for the assessment morning on 22nd September 2026.
Skills
- Excellent written and verbal communication skills
- Passionate about delivering a personal customer experience
Location
- Putney Office, 126 New King's Rd, London SW6 4LZ
Work Type
- Fixed Term Contract
- Full time (37.5 hours over 5 days)
Salary/Compensations
- £28,860 (FTE) per annum
Benefits
- A free box of fruit and veg every week
- Up to 35% discount on A&C products
- Cycle to Work Scheme
- Contributory pension scheme
About the Company
- Abel & Cole has pioneered organic, ethical and sustainable food delivery for over 30 years.
- We are forever challenging ourselves to find the most positive way to do business and want everyone to eat organic because it’s one way to save the future.
- We’re looking for more people to join our team of over 550, to share our passion for doing the right thing even bigger and better than we do already.
- In a fast paced and competitive market, we know it’s our people who make the difference.
- We’ve learnt how important it is to recognise, develop and promote from within; and that trusting people lets them come up with the best ideas and that helps our entrepreneurial spirit to thrive.
Equal Opportunity
- Abel & Cole promotes equal opportunities for all employees.
- We want our employees to feel they can be themselves at work and develop their talents to the full.
- Members of staff are expected to take personal responsibility for keeping our workplace free from discrimination, harassment, and bullying - a place where everyone is treated fairly and respectfully.
- To support Abel & Cole’s commitment to inclusion and diversity, we ask that you remove all personal details from your CV. This includes removal of home address, D.O.B and place of education.