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About the Role

We are seeking exceptional candidates to join Salesforce's Global Consulting Partner (GCP) organization as a Partner Delivery Advisor. This role serves as a trusted delivery expert and strategic advisor within Salesforce's partner ecosystem, empowering Global Consulting Partners to achieve best-in-class implementation outcomes across Agentforce and Salesforce's top products. It sits at the intersection of delivery excellence, AI strategy, and partner advocacy, providing expert implementation guidance, proactively identifying and mitigating delivery risks, and serving as a strategic thought partner. A successful candidate will deeply understand complex enterprise implementation challenges, possess credibility with technical and executive audiences, and be passionate about driving long-term partner and customer success. This role plays a key part in steering Agentforce and AI deployment strategies within partner-led implementations, guiding partners through responsible AI adoption, organizational readiness, and change management to help customers maximize their Salesforce investment. The role can be office-based or remote, emphasizing direct collaboration with partner teams, and requires a high level of personal accountability and the ability to thrive in a dynamic environment.

Responsibilities

Provide implementation and technical advisory across pre-sale, pre-implementation, and active delivery phases of Salesforce partner-led engagements.
Conduct reviews of partner and customer project deliverables to assess progress, surface risks, and provide actionable recommendations.
Proactively identify delivery risks and provide objective assessments of implementation health.
Lead critical account recovery efforts in partnership with internal Salesforce teams.
Validate partner delivery approaches and drive accountability against agreed implementation milestones and quality standards.
Identify staffing gaps or competency constraints within partner teams and connect partners with resources.
Lead strategic solutioning and oversight for Agentforce and AI-powered implementations within partner-led customer engagements.
Guide partners and their customers through Agentic AI strategy and roadmapping.
Champion Responsible AI principles within partner implementations.
Assess customer organizational readiness for AI adoption and support partners in guiding clients through the process and change management.
Serve as a vocal advocate for partner delivery teams, ensuring their challenges and needs are understood and addressed within Salesforce.
Help partners navigate Salesforce's internal ecosystem, facilitating access to relevant resources, programs, and tools.
Identify and amplify impactful partner delivery success stories.
Provide guidance and coordination when Salesforce Professional Services is co-deployed alongside partner-led implementations.
Serve as a critical feedback loop between field partner experiences and Salesforce's internal product teams.
Contribute delivery insights and partner trends to leadership for continuous improvement of the Partner Delivery Success program.
Participate in kick-off and planning sessions at the outset of partner implementations.
Provide input and feedback to help shape Salesforce-led partner practice development initiatives and programs.
Participate in Partner Advisory Boards and other partner community forums/events.
Communicate effectively with internal and external leaders and executives.
Simultaneously manage engagements across multiple partners and projects.

Requirements

5+ years of experience in consulting, technical advisory, program management, or account management, ideally with Salesforce or related enterprise SaaS applications.
Demonstrated experience advising on or overseeing the delivery of AI or LLM-based technologies, including Agentforce or equivalent agentic AI platforms.
Working technical knowledge of the Salesforce platform, including Core CRM, Data Cloud, Flow, and Salesforce APIs.
Ability to assess architectural approaches and identify implementation risk.
Proven ability to identify and mitigate delivery risk across complex, multi-stakeholder enterprise implementations.
Exceptional communication, presentation, and influencing skills.
Ability to translate complex technical concepts into clear business terms for executive and C-suite audiences.
Proven experience managing executive-level relationships in a strategic advisory or consulting capacity.
Strong analytical and problem-solving capabilities.
Ability to navigate ambiguous, unstructured situations with a solutions-oriented mindset.
Experience working within or alongside a Professional Services or managed services environment, ideally within the Salesforce ecosystem.
Ability to manage multiple concurrent partner engagements in a high-velocity environment with a high degree of personal accountability.

Skills

Agentforce
AI strategy
Responsible AI adoption
Organizational readiness
Change management
Solutioning
AI-powered implementations
Agentic AI strategy
Roadmapping
Risk mitigation frameworks
Guardrail design
Bias and safety considerations
Ethical AI usage
Core CRM
Data Cloud
Flow
Salesforce APIs
Salesforce platform
Enterprise SaaS applications
AI
LLM-based technologies
Communication
Presentation
Influencing
Analytical
Problem-solving
MuleSoft
Tableau
Conversation design
Prompt engineering
Natural language processing
AI/ML concepts

Location

Office-based
Remote

Work Type

Full-time

Experience Level

5+ years

Education Level

Salesforce Certified Administrator
Sales Cloud Consultant
Service Cloud Consultant
AI Associate
Data Cloud Consultant
Agentforce Specialist
Scrum certification
PMP certification

Salary/Compensations

$143,400 - $216,900 annually
$172,200 - $236,700 annually in select cities within the San Francisco and New York City metropolitan area

Benefits

Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program

About the Company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Agentforce is the future of AI, and you are the future of Salesforce.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
Salesforce believes in equality for all and creating a workplace that’s inclusive, and free from discrimination.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience.
Certain roles may be eligible for incentive compensation, equity, and benefits.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.