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About the Role

The Service Advisor provides excellent customer service by assisting with RV maintenance and repair needs, and by suggesting supplemental services and accessories.

Responsibilities

• Listen to customer's description of problems with their RV, clarifying and documenting that information on a work order for technicians to perform the repairs or routine maintenance.
• Perform walk around inspections on units to assess damage, repair needs, and opportunities for upselling services and accessories.
• Verify warranty and service contract coverage by examining records and explaining provisions and exclusions; interact and negotiate with insurance and contract companies.
• Develop estimates by costing materials, supplies, and labor, and calculate customer's payment.
• Prepare work orders and match technicians to jobs; oversee technician’s work status and review for accurate billing and payment for time worked.
• Perform research on customer RV service records and perform outreach to recommend and schedule preventative and periodically recommended services.
• Maintain customer rapport by providing clear communication, explaining estimates, obtaining customer's approval, and answering questions and concerns.
• Maintain records of corrective actions planned, customer contact, and authorizations.
• Update job knowledge by participating in educational opportunities, such as reading manufacturers' publications.
• Instruct and train Service Technicians in work methods.
• Plan, schedule, and assign work to Service Technicians.
• Check and approve work performed by Service Technicians.
• Evaluate performance of Service Technicians.
• Recommend disciplinary actions for unsatisfactory employees.

Requirements

• High school diploma.
• General knowledge of motor vehicles, building trades or RVs.
• Previous experience in a customer-facing service role desirable.
• Ability to adjust to changing priorities through efficient and productive planning, organizing, and scheduling.
• Works effectively both alone and in a team environment, and establishes collaborative working relationships with peers and staff.
• Ability to lift up to 50 pounds occasionally, and up to 20 pounds frequently, to move objects.
• Some exposure to adverse environmental conditions, but not to the extent of being undesirable.

Skills

• Verbal communication skills for friendly and effective customer and employee interactions.
• Ability to listen and confirm understanding with customers, and then accurately convey information both verbally and in writing.

Work Type

• Full-time

Education Level

• High school diploma

Salary/Compensations

• $18-$23/hour plus commission

About the Company

• Bringing family and friends together to have fun and create memories.