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About the Role
Lead a multidisciplinary engineering team responsible for building and scaling Conversational AI experiences that transform customer interactions. You will be accountable for engineering delivery, people leadership, operational excellence, and strategic technology execution across a portfolio of Conversational AI initiatives.
Responsibilities
- Lead a multidisciplinary engineering team responsible for building and scaling Conversational AI experiences.
- Accountable for engineering delivery, people leadership, operational excellence, and strategic technology execution across Conversational AI initiatives.
- Deliver scalable solutions combining GenAI, Agentic AI, orchestration, search, and fulfilment capabilities.
- Ensure solutions meet the highest standards of security, resilience, compliance, and customer trust.
- Foster a culture of ownership, innovation, continuous improvement, and customer-centred delivery.
- Create an environment where engineers can thrive, championing modern ways of working.
- Establish clear quality standards and performance expectations across teams.
- Drive engineering excellence across software engineering, AI engineering, testing, observability, reliability, and operational excellence.
- Lead the delivery of Conversational AI products, AI-powered servicing journeys, intelligent assistants, and agentic customer experiences.
- Accelerate delivery by driving the adoption of common engineering assets, reusable patterns, and platform capabilities.
- Shape delivery and investment decisions, balancing customer outcomes, technology strategy, risk management, technical debt, and long-term platform sustainability.
- Ensure AI solutions are secure, resilient, scalable, reusable, and production-ready.
- Embed monitoring, evaluation, experimentation, and operational controls into services.
- Responsible for workforce planning, organisational design, succession planning, recruitment, and capability development.
- Contribute to the ambition of building the Group’s leading AI-enabled customer platform.
Requirements
- Proven experience building, organising, and leading high-performing multidisciplinary engineering teams in large-scale digital, technology, or platform environments.
- Experience delivering customer-facing Conversational AI, GenAI, Agentic AI, or intelligent assistant capabilities.
- Strong knowledge of modern software engineering, cloud-native architecture, APIs, DevOps, Agile delivery, and platform engineering.
- Ability to manage delivery roadmaps, workforce plans, budgets, technology risks, operational performance, resilience, and technology strategy.
- Experience working in regulated environments with strong governance and risk controls across reliability, security, safety, and explainability.
- Strong stakeholder management and influencing skills, including experience working with senior business, product, and technology leaders.
- Track record of coaching technical colleagues at all levels, developing engineering talent, and balancing delivery with learning, experimentation, and adoption of emerging technologies.
Skills
- Conversational AI
- GenAI
- Agentic AI
- Intelligent search
- AI-powered guidance
- Agentic experiences
- Customer-facing AI capabilities
- Modern software engineering
- Cloud-native architecture
- APIs
- DevOps
- Agile delivery
- Platform engineering
- Orchestration
- Search
- Fulfilment capabilities
- Security
- Resilience
- Compliance
- Customer trust
- Testing
- Observability
- Reliability
- Operational excellence
- Monitoring
- Evaluation
- Experimentation
- Operational controls
- Workforce planning
- Organisational design
- Succession planning
- Recruitment
- Capability development
- Stakeholder management
- Influencing skills
- Coaching technical colleagues
- Risk management
- Technical debt management
- Platform sustainability
Location
- London
- Manchester
Work Type
- Hybrid Working
- Job Share
- Full-time
Experience Level
- Senior engineering leader
Salary/Compensations
- £126,523 - £163,735
Benefits
- Generous pension contribution of up to 15%
- Annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives
- Generous parental leave policies
About the Company
- Lloyds Banking Group is driven by a clear purpose; to help Britain prosper.
- Across the Group, colleagues are focused on making a difference to customers, businesses, and communities.
- We offer a fulfilling career where you’re free to be yourself.
- We keep your data safe.
- We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.
- Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Equal Opportunity
- Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.
- We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
- We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns.
- As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
- We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers.