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About the Role

The Rent Administrator is responsible for overseeing the rent collection process, responding to tenant questions and concerns about rent, and collaborating with tenants and social services to ensure timely rent payments. This role also involves working with the Finance department to maintain accurate rent records and develop strategies for resolving tenant rent issues, as well as liaising with outside counsel and subsidy agencies.

Responsibilities

Maintain accurate income and rent information in various databases
Prepare weekly reports of tenants’ rent status, reason for arrears, current court status, Public Assistance arrears, and contact made with the individual regarding rent issues
Prepare weekly reports following trends in general arrears issues and coordinating payment plans
Maintain a clear and comprehensive list of due dates for all tenants in payment plans, court stipulations, and which tenants, in owing unpaid rent, are not entitled to special services within the building
Meet with tenants to answer rent related issues
Collaborate with social services on tenants’ rent issues
Collaborate with Entitlements Specialist to follow up on payments or grants from outside organizations
Lead bi-weekly meetings with staff to communicate current arrears situations
Draft legal documents, including 14 Day Demand notices
Coordinate with maintenance department regarding additional repair or replacement charges
Complete, review, and track all subsidy and lease renewals
Oversee tenant rent changes, including those changes that affect rent subsidies
Provide residency letters for individuals, when applicable
Coordinate with outside counsel regarding non-payment legal action and make court appearances, when necessary
Review legal and subsidy bills for accuracy on a monthly basis
Perform other related duties as assigned

Requirements

Bachelor's or equivalent experience
Experience working with special needs individuals
Familiarity with rent, accounting, or banking preferred
Superior organization, analytical, and interpersonal skills
Ability to work with diverse populations
Ability to work independently and as part of a team
Ability to handle multiple high priority tasks simultaneously
Proficiency with Microsoft Office suite
Strong proficiency with creating and maintaining spreadsheets & databases

Skills

Microsoft Office suite
Spreadsheets
Databases

Location

DUMBO, Brooklyn

Work Type

35-hour work week

Experience Level

Equivalent experience

Education Level

Bachelor's

About the Company

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut.
Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.
Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors.
Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.
90 Sands offers 491 units of permanent, supportive housing to low-income New Yorkers, people living with HIV/AIDS, and chronically homeless individuals, including individuals with mental illness.
The Center for Urban Community Services provides comprehensive onsite social services, and Breaking Ground coordinates property management services.

Equal Opportunity

EOE/M/F/Vet/Disabled