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About the Role

Provide a five-star welcome and departure experience to each guest, serving as an ambassador throughout their stay. Make the first impression upon guests by extending a warm welcome, providing information about the resort and local area, and offering upscale resort amenities and services. Settle guest accounts upon check-out, resolve guest issues, and complete special requests.

Responsibilities

• Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.
• Empathetically listen to guest inquiries and provide appropriate responses.
• Set up accurate accounts for each guest checking in according to their preferences.
• Block rooms in the computer and follow through on designated requirements.
• Pre-register designated guests and prepare key packets.
• Communicate pertinent guest information to designated departments/personnel.
• Maintain confidentiality of all guests and hotel information.
• Ensure security of guest room access.
• Execute Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.
• Maintain guest history files.
• Accommodate room changes.
• Document all guest requests, complaints or problems immediately and notify designated personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
• Issue safe deposit boxes to guests and ensure security of key.
• Monitor, send and distribute guest faxes.
• Generate, print and distribute daily and weekly reports.
• Resolve discrepancies on the room status report with Housekeeping.
• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Requirements

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Ability to accurately and efficiently input information into computer systems.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to compute accurate mathematical calculations.
• Ability to think clearly, quickly and make concise decisions.
• Ability to prioritize, organize and follow up.
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
• Ability to stand for entire shift.
• Previous customer service experience.
• Previous hotel front desk experience is strongly preferred.
• Previous cashiering experience is preferred.
• Fluency in a foreign language is preferred.
• Previous guest relations training is preferred.

Location

• Austin

Work Type

• Part Time

About the Company

• Omni Austin Hotel Downtown blends Texas charm with modern luxury, offering guests and associates a one-of-a-kind experience that captures the true spirit of downtown Austin.
• Associates thrive in a dynamic and upbeat environment, supported by comprehensive training, mentorship, and opportunities for career growth.
• We foster a culture built on respect, gratitude, and empowerment.
• Omni Hotels & Resorts is recognized for exceptional service and genuine hospitality.
• Join a team that celebrates hospitality, heart, and the unmistakable energy of Austin.

Equal Opportunity

• Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.
• Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.