System Administrator I - (IT Service Delivery) at Delivery Hero | BE, DE | Rezi

System Administrator I - (IT Service Delivery) at Delivery Hero

System Administrator I - (IT Service Delivery)

Delivery Hero · BE, DE

1 weeks ago

System Administrator I - (IT Service Delivery)

Delivery Hero · BE, DE

10 days ago
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About the Role

Join our IT Service Delivery team as a System Administrator I, providing end-user support, managing IT assets, and improving processes with AI-enabled tools.

Responsibilities

  • Provide on-site and remote end-user support (hardware, software, account/workstation setup) via chat, email, and in person.
  • Perform scheduled visits to Dmart offices for maintenance and upgrades.
  • Log, prioritize, and resolve tickets by business criticality, covering networking, printers, and A/V.
  • Partner with the Infrastructure team on larger projects.
  • Track IT assets through their full lifecycle.
  • Maintain MDM (JAMF, Intune) compliance across enterprise devices.
  • Support access management (Okta, SailPoint IIQ).
  • Contribute to IT governance and compliance initiatives.
  • Maintain onboarding/offboarding efficiency and IT service KPIs/SLAs.
  • Partner with senior IT team members to improve processes and automation.
  • Stay current on emerging technologies.
  • Use AI assistants (Copilot, Claude, ChatGPT, Gemini) to speed up troubleshooting, draft knowledge-base articles, and summarize recurring issues.
  • Pilot AI-assisted automations (prompt templates, scripts, no-code tools) to reduce manual work in ticketing and onboarding/offboarding.
  • Share successful AI automation strategies with the team.

Requirements

  • Minimum of 1 year of experience in IT operations or 1st-level support.
  • Hands-on experience managing workstations (Windows & MacOS) and endpoint devices.
  • Strong troubleshooting skills for hardware and enterprise IT software.
  • Ability to work independently and own issues end-to-end.
  • High service orientation.
  • Excellent customer service skills.
  • Strong communication skills (verbal & written).

Skills

  • JIRA
  • ServiceNow
  • JAMF
  • Intune
  • Okta
  • SailPoint IIQ
  • Copilot
  • Claude
  • ChatGPT
  • Gemini
  • Slack
  • Google Workspace

Location

  • Berlin, Germany

Work Type

  • On-site
  • Hybrid

Experience Level

  • 1+ year experience

Benefits

  • 27 days holiday
  • 1,000 € Educational Budget
  • Language Courses
  • Parental Support
  • Udemy Business platform access
  • Health Checkups
  • Meditation & Gym
  • Employee Share Purchase Plan
  • Sabbatical Bank
  • Public Transportation Ticket Discount
  • Life & Accident Insurance
  • Corporate Pension Plan
  • Digital Meal Vouchers
  • Food Vouchers

About the Company

  • Delivery Hero is the world's pioneering local delivery platform, operating in around 65 countries.
  • Headquartered in Berlin, Germany, it is one of Europe's largest tech platforms and listed on the Frankfurt Stock Exchange.
  • The company culture values high performance, community, curiosity, and collaboration.

Equal Opportunity

  • Delivery Hero believes diversity and inclusion are key to creating an exciting product and amazing customer and employee experience.
  • The company does not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.
  • Accommodations or specific accessibility support can be requested for the interview process.
  • Severely disabled applicants with equal qualifications will be given preferential consideration.
  • Pronouns can be shared from the start for respectful address.
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