Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Associate Manager, Operational Efficiency is the operational hub and generalist of the People & Culture team, ensuring the function runs smoothly. This role provides broad support across the P&C function, with primary ownership in onboarding, offboarding, and event execution. Success requires exceptional attention to detail, strong follow-through, and a proactive, solutions-oriented approach.

Responsibilities

• Own and execute the end-to-end onboarding process, including background checks, I-9s, wage forms, and all legally required documentation.
• Own the scheduling and coordination of the full onboarding experience from new hire orientation through early milestone check-ins.
• Conduct new hire orientation end-to-end, covering Robin Hood's handbook, policies, benefits, time and attendance, time-off, professional development programs, and HRIS/HCM.
• Communicate new hire information to Finance for accurate and on-time payroll setup.
• Partner with the Senior Manager, People Operations, Systems & Compliance to identify and implement process improvement opportunities across the onboarding experience.
• Own and execute all offboarding tasks, including HRIS termination, asset deprovisioning, COBRA processing, and generation of the Payroll and Benefits Termination Summary.
• Conduct benefits and payroll exit meetings for departing staff.
• Continuously identify and implement process improvement opportunities across the offboarding experience.
• Provide comprehensive administrative support for active searches, including posting roles, maintaining job listings, scheduling candidate screenings and interviews, and ensuring timely communication.
• Maintain organized recruiting records and generate weekly status reports on open positions, pipeline activity, and candidate status.
• Support Summer Associate and intern recruiting logistics and program coordination.
• Support the performance review cycle by monitoring completion status, sending reminders, and maintaining accurate records in HRIS and performance management systems.
• Track goal-setting activity and mid-year check-in completion, flagging outstanding items.
• Maintain accurate employee data in the HRIS/HCM across the full employee lifecycle.
• Partner closely with Finance on all payroll-related P&C tasks, including pay cycle coordination and benefits updates.
• Support the Senior Manager, People Operations, Systems & Compliance with data entry, tracking, and HRIS-related tasks.
• Support the administration of Robin Hood's tuition reimbursement program by coordinating payment processing with Finance.
• Coordinate with outside immigration counsel on active visa cases, track visa statuses and renewal deadlines, and ensure documentation is collected and maintained.
• Serve as the primary internal point of contact for immigration matters.
• Create and maintain digital and hard copy employee personnel files in compliance with legal retention requirements.
• Support the Senior Manager, People Operations on EEO-1 reporting, annual benefits audits, and other compliance filings.
• Process employment verifications and maintain up-to-date org charts and staff directory.
• Support the execution of all P&C events, managing logistics, vendor coordination, and on-the-ground execution.
• Partner with the Senior Manager, Talent Lifecycle on event programming and timing.
• Gain expertise in talent acquisition, talent management, and HR systems and data, taking on more project-based and strategic work.
• Identify and embed tools, including AI-powered solutions and process automation, to reduce time spent on routine administrative tasks.

Requirements

• A bachelor's degree is preferred, though candidates with equivalent professional experience are encouraged to apply.
• SHRM or HRCI Certification preferred.
• Minimum of 4 years of experience in human resources, people operations, or a closely related administrative or coordination role.
• Exposure to complex HR tasks including talent management support, onboarding and offboarding ownership, benefits administration, compliance, and immigration coordination preferred.
• Strong working knowledge of ADP or a comparable HRIS platform.
• Demonstrated ability to maintain accurate employee data across the full employee lifecycle with precision and timeliness.
• Experience administering employee benefits programs, including health, dental, vision, FSA/HSA, and retirement plans, as well as managing enrollment changes, qualifying life events, and terminations.
• Proficiency and quick to learn any applicant tracking system (ATS); experience with ADP Workforce Now's recruiting module a plus.
• Demonstrated ability to partner effectively with Finance in communicating employee changes clearly, accurately, and on time.
• Comfortable exploring and adopting AI tools and process automation to improve efficiency; a proactive, curious approach to identifying smarter ways of working is a plus.
• Strong organizational skills; able to manage multiple concurrent work streams with accuracy and consistent follow-through.
• Outstanding customer service skills; approaches every staff interaction with warmth, professionalism, and responsiveness.
• Strong written and verbal communication skills; able to explain complex benefits and payroll information clearly and accessible to staff at all levels.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint); experience with Canva or comparable tools a plus.
• Keen attention to detail, particularly with numbers and data; demonstrated ability to catch and correct errors proactively.
• Ability to handle sensitive and confidential information with discretion and integrity.
• Thrives in a dynamic, deadline-driven environment while maintaining flexibility and a positive, solutions-oriented attitude.

Skills

• HRIS/HCM management
• Payroll administration
• Benefits administration
• Talent acquisition support
• Onboarding
• Offboarding
• Event execution
• Compliance
• Immigration coordination
• Process improvement
• Customer service
• Communication (written and verbal)
• Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Canva (or comparable)
• AI tools
• Process automation

Location

• New York City

Work Type

• Hybrid

Experience Level

• Minimum of 4 years of experience in human resources, people operations, or a closely related administrative or coordination role

Education Level

• Bachelor's degree preferred
• SHRM or HRCI Certification preferred

Salary/Compensations

• $84,000 - $90,000

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 403(b) retirement plan with employer match
• 12% employer contribution to a 401(a) retirement plan
• 20 days of accrued paid time off

About the Company

• Founded in 1988, Robin Hood is the largest poverty-fighting organization in New York City, finding, fueling, and creating impactful solutions to lift families out of poverty.
• Robin Hood partners with top nonprofits and invests in vital services such as legal services, housing, meals, workforce development, and education.
• Its programs often serve as demonstration models for replication nationwide.
• 100% of all administrative, fundraising, and evaluation costs are covered by the Board of Directors, ensuring every dollar donated goes directly to organizations helping New Yorkers in need.
• Robin Hood's metrics-based approach is a gold standard for charities nationally, focusing on understanding and evaluating partner impact.
• The organization supports community partners and their leaders with financial and strategic assistance.
• Robin Hood is expanding its impact by focusing on sustainable poverty reduction, influencing public policy, raising thought leadership, sharing effective ideas nationally, and building collaborations.
• The organization collaborates with New York City government to fund program and policy innovations that expand economic opportunity.
• Robin Hood leverages expertise from community members and organizations to develop and spread effective strategies for economic mobility.

Equal Opportunity

• Robin Hood is committed to promoting diversity, equity, inclusion, and representation in all aspects of its work.
• The organization believes that building a diverse team is fundamental to its ability to effectively serve and strengthen organizations serving vulnerable communities and influence policies.
• Robin Hood believes in the potential that diversity creates for deep relationships, efficient problem-solving, and staff working to their full capacity.
• Diversity, inclusion, and equity practices are embedded in all aspects of Robin Hood's work.
• The organization seeks to attract and retain staff that reflects the communities it serves and is enhanced by meaningful inclusion.
• Team members are empowered to make decisions, offer feedback, and share credit for success.
• Robin Hood focuses on professional development, mentorship, and sponsorship, particularly of junior staff, to encourage long-term talent retention and engagement.
• Robin Hood's work is grounded in the Guiding Principles of diversity, equity, and inclusion; proximity and humanity; and risk-taking and innovation.
• The professional community reflects diverse identities and backgrounds, with colleagues having access to opportunity and advancement through fair and equitable treatment.
• The team promotes a sense of belonging, high levels of engagement, and shared respect.