Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Tenancy Enforcement Officer, you will play a vital role in protecting private renters across Camden and ensuring everyone has access to safe, secure housing. You will investigate reports of illegal eviction, harassment, and housing-related discrimination, supporting vulnerable residents to understand and exercise their rights. This role involves casework, investigation, and advocacy, gathering evidence, building cases against non-compliant landlords and agents, and driving improvements in the private rented sector.

Responsibilities

Investigate reports of illegal eviction, harassment, and housing-related discrimination.
Support residents to understand and exercise their rights.
Gather evidence and build cases against landlords and agents.
Resolve disputes, prevent homelessness, and take enforcement action.
Work closely with tenants, landlords, letting agents, and partner organisations.

Requirements

Experience in housing enforcement, tenancy relations, or a similar regulatory environment.
Good understanding of housing legislation and practical application of enforcement powers.
Experience with unlawful eviction, harassment, and tenant protections.
Confident investigating complex cases and gathering evidence.
Ability to manage competing priorities and support legal proceedings.
Effective communication and relationship-building skills.
Ability to remain professional and resilient in challenging situations.
Ability to explain legal requirements clearly and negotiate effectively.
Balanced, customer-focused approach to resolving disputes.
Ability to work independently and collaboratively within a team.
Highly organised, adaptable, and committed to delivering high-quality outcomes.
Strong IT skills.
Attention to detail.
Proactive approach to learning and professional development.

Skills

Housing legislation
Enforcement powers
Investigation
Evidence gathering
Case building
Communication
Negotiation
IT skills

Location

5 Pancras Square, N1C 4AG

Work Type

Fixed Term
Full Time

Salary/Compensations

£42,221 - £47,940

Benefits

Flexible working
27 days annual leave (+ bank holidays)
Family leave
Loan schemes
Access to staff networks
Pensions scheme

About the Company

Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind.

Equal Opportunity

We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience.
We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.
We are committed to making our recruitment process barrier-free and accessible for everyone.
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.