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About the Role
The Customer Enablement Specialist will ensure the enablement of think-cell customers by delivering training, workshops, and best practices to a defined set of customer accounts within a specific geographical region.
Responsibilities
- Collaborate with Account Executives to drive account growth and execute plays that address churn risks, ensuring high customer satisfaction.
- Lead think-cell training sessions and workshops, enhancing software adoption and value realization.
- Gather customer feedback and share insights with product and marketing teams to drive product improvements and customer success.
- Maintain accurate and up-to-date customer data and opportunities in systems like Salesforce.
Requirements
- 2+ years in Customer Enablement, Customer Success or Account Management, preferably in SaaS.
- Professional-level proficiency in German and English required, both written and spoken.
- Proven track record in creating and delivering training programs.
- Excellent written verbal and communication skills.
- Proven ability to analyze feedback and drive actionable results.
Skills
- Customer Enablement
- Customer Success
- Account Management
- SaaS
- German
- English
- Training program development
- Training delivery
- Communication skills
- Feedback analysis
- Salesforce
Location
- Berlin, Germany
Work Type
- On-site (4 days/week)
- Remote (1 day/week)
Experience Level
- 2+ years
About the Company
- At think-cell, we create powerful software solutions that help professionals be more efficient and productive.
- Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease.
- Our dynamic, international team values creativity, collaboration, and technical excellence.
- We empower over 1.3 million users across 35,000 companies, including top consulting firms and major global enterprises.
- With offices in Berlin, Denver, Boston, London, Tokyo, and Dubai, we’re a diverse team of over 210 people, committed to innovation and excellence.
- think-cell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth.
Equal Opportunity
- We encourage applicants from all backgrounds to apply.