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About the Role
As a Customer Enablement Specialist, you will be responsible for ensuring the successful adoption and implementation of think-cell by our clients. You will conduct training, workshops, and best practices for a defined customer base in a specific geographic region.
Responsibilities
- Collaborate with Account Executives to drive growth within accounts and implement measures against potential churn risks to ensure high customer satisfaction.
- Lead think-cell training and workshops to increase software adoption and customer value.
- Gather customer feedback and share insights with product and marketing teams to drive product improvements and customer success.
- Maintain and update accurate customer data and opportunities in systems like Salesforce.
Requirements
- 2+ years of experience in Customer Enablement, Customer Success, or Account Management, ideally in a SaaS environment.
- Professional-level German and English language skills, both written and spoken, are required.
- Proven experience in creating and delivering training programs.
- Excellent written and verbal communication skills.
- Ability to evaluate feedback and translate it into actionable measures.
- Willingness to work on-site at our Berlin office 4 days a week, with 1 day of remote work.
Skills
- Customer Enablement
- Customer Success
- Account Management
- SaaS
- Training program development
- Training delivery
- Communication
- Feedback analysis
- Salesforce
Location
- Berlin, Germany
Work Type
- Hybrid
Experience Level
- 2+ years
About the Company
- At think-cell, we develop powerful software solutions that help professionals work more efficiently and productively. Founded in 2002 and headquartered in Berlin, our tools seamlessly integrate with Microsoft Office, assisting users in creating presentations, charts, and graphics with ease.
- We support over 1.3 million users in 35,000 companies, including leading consulting firms and large global corporations.
- With offices in Berlin, Denver, Boston, London, Tokyo, and Dubai, we are a diverse team of over 210 employees dedicated to innovation and excellence.
- think-cell is more than just a job – it's an opportunity to become part of an innovative, inclusive team that values collaboration and growth.
Equal Opportunity
- We encourage people of all backgrounds to apply.
- We believe in a human application process – every application is reviewed personally.