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About the Role
This is a critical, high-impact role at the intersection of product expertise, customer success, and compliance. You'll be the subject matter expert for the product team while also acting as a trusted advisor to customers, ensuring they achieve measurable outcomes and fully realize the value of our solution.
Responsibilities
- Serve as the primary contact for customers, delivering an exceptional onboarding experience and supporting them throughout their compliance journey.
- Help customers align our solution to their strategic objectives, accelerating their time to SOC 2 compliance.
- Proactively identify customer challenges and lead cross-functional efforts to resolve issues, ensuring customer retention and satisfaction.
- Promote Rippling's latest compliance features and capabilities, driving adoption and educating users on best practices.
- Work closely with Sales, Product, and Account Management to ensure customer goals align with Rippling's vision and growth objectives.
- Use data and customer insights to identify opportunities for product improvement and enhance customer success strategies.
Requirements
- 3+ years in customer success, consulting, or compliance-related roles, ideally in SaaS.
- 3+ years in compliance or similar regulatory frameworks.
- Exceptional communication skills, able to distill complex topics into actionable insights for diverse audiences.
- Proven track record of managing customer relationships and driving successful outcomes in high-stakes environments.
- Familiarity with tools like Salesforce, Jira, or analytics platforms.
- Thrives in fast-paced, startup-like environments.
Location
- San Francisco
- Remote
Work Type
- Office-based (at least three days a week)
- Remote
Experience Level
- Senior
Salary/Compensations
- Competitive salary + benefits + equity
Benefits
- Comprehensive healthcare coverage for you and your dependents.
- Flexible Time Off and generous parental leave policies.
- Professional development opportunities, including stipends for learning and growth.
- Home office setup allowance.
- 401(k) plan to support your financial goals.
- Equity opportunities in Rippling’s growth journey.
About the Company
- Rippling unifies employee systems like payroll, benefits, devices, and apps to help businesses manage their workforce more efficiently.
- Join us in transforming the way businesses approach compliance.
Equal Opportunity
- Rippling is an equal opportunity employer.
- We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.
- Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.
- To request a reasonable accommodation, please email accommodations@rippling.com