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About the Role
Zenner & Ritter is seeking a full-time Client Success Representative in Lancaster, NY, to provide exceptional customer experiences, act as a trusted voice for the company, and make a daily impact. This role offers a rewarding career with a team that values contributions.
Responsibilities
- Serve as a primary contact for customers, creating positive experiences from initial outreach.
- Assist with service calls and attentively address customer needs.
- Coordinate next steps with professionalism.
- Engage current customers about maintenance opportunities to foster strong relationships.
- Accurately document key information to ensure a seamless experience for customers and team members.
Requirements
- Customer service experience.
- Customer service experience in a call center is a plus.
Location
- Lancaster, NY
Work Type
- Full-time
Salary/Compensations
- $19-$29 per hour
Benefits
- Health, dental, and vision
- Paid time off (PTO)
- 401(k) with a company match
- Life insurance
- Bonus structure
- Employee Assistance Program (EAP)
- Growth opportunities
- Short- and long-term disability
- Company parties
- Company phone and uniforms
About the Company
- Zenner & Ritter has been a trusted name in home services for over 90 years and is the largest residential heating and cooling company in Western NY.
- The company is expanding its services to include plumbing, electrical, energy, and green technology solutions.
- Zenner & Ritter offers long-term career opportunities with a team committed to innovation and exceptional service.
- The company provides flexible scheduling, excellent benefits, supportive team members, and a strong focus on career development.