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About the Role
The General Manager - Social is responsible for overseeing all aspects of the social side of the business, including leagues, simulator rentals, and food and beverage service. This role focuses on driving revenue, ensuring exceptional guest experiences, and managing staff to uphold the Five Iron promise of fun and memorable experiences.
Responsibilities
- Drive revenue through Simulator Rentals, Food and Beverage Sales, and League sales
- Recruit, hire, and train social staff
- Actively evaluate employee performance to ensure daily business needs are met
- Manage and oversee all operations of the social side of the business, including leagues, simulator rental experiences, event execution, facilities maintenance, food & beverage service, and social staff scheduling
- Ensure above-and-beyond service standards for all staff
- Acquire and maintain comprehensive knowledge of all products and services to confidently sell and cross-sell
- Manage the Social P&L of the location, monitoring and reducing labor and other operating costs
- Build relationships within the community, foster loyalty with customers, and encourage repeat business
- Ensure guest satisfaction and engagement at all times
- Collaborate effectively with team members to align efforts and achieve business goals
- Clearly and effectively communicate location needs to corporate representatives
- Ensure that the location adheres to health and safety regulations and operates in compliance with all local laws
Requirements
- 5+ years of hospitality management experience with at least 3 recent years as Assistant General Manager or General Manager
- Strong leadership ability and willingness to lead by example
- Excellent communication, time management, and organizational skills
- Upbeat energy and enthusiasm and a positive attitude
- Ability to think on your feet and manage customer expectations
- Ability to work in a fast-paced environment
- Availability to be present in the space on evenings, weekends and holidays
- Ability to stand, walk and bend for long periods of time and maneuver up and down stairs
- Ability to obtain proper licensing and certifications for the location
Skills
- Leadership
- Communication
- Time management
- Organizational skills
- Sales
- Cross-selling
- Financial management (P&L)
- Customer service
- Staff training and development
- Operations management
- Marketing
Work Type
- Full time
- Exempt
Experience Level
- 5+ years of hospitality management experience
- 3 recent years as Assistant General Manager or General Manager
Salary/Compensations
- $100K-$120K + Bonus potential of up to $20K
Benefits
- Health, Dental, and Vision insurance
- Long and Short-Term Disability
- Accident and Critical Illness Insurance
- 401(k)
About the Company
- Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues.
- With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.
Equal Opportunity
- Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds.
- Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations.
- Five Iron Golf will consider all requests for reasonable accommodations as required.